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Cargill · 14 hours ago

Customer Service Associate Specialist

Wayzata, MN

Full-time

Hybrid

New Grad, Entry Level

$47K/yr - $59K/yr

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. The Customer Service Associate Specialist will administer routine customer facing order management activities, contributing to transparency and communication with customers.

AgricultureFood and BeverageFood ProcessingManufacturingMeat and Poultry

Comp. & Benefits

No H1B

Responsibilities

Receive and process straightforward customer orders across multiple platforms following standard procedures

Receive and process low complexity change requests following defined policies and procedures

Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order

Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer

Escalate undocumented issues that are not commonly defined or known to higher level staff

Proactively identify risks and opportunities to improve the order management processes

Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff

Other duties as assigned

Qualification

Customer service practicesOrder managementBasic understanding of proceduresCommunication skillsProblem-solving skills

Required

Bachelor's degree in a related field or equivalent experience

Benefits

Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law.

This position is eligible for a discretionary incentive award.

As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked.