Sunrise Systems, Inc. · 1 month ago
Customer Service Representative - Producer Services
Chicago, IL
Full-time
Onsite
Entry Level
$20/hr - $22/hr
2+ years expSunrise Systems, Inc. is a growing company in the insurance industry with over 90 years of tradition. They are seeking a Producer Service Representative responsible for addressing escalated customer service concerns and creating a positive customer experience through professionalism and knowledge of products and systems.
Information Technology & Services
No H1B
Responsibilities
Demonstrate consistent good quality and performance results
Provide consistent service that is customer focused and professional
Supporting Field Sales agents with insurance product information
Assist with basic technical troubleshooting
Be able confident and capable to handle all new business, underwriting, claim and compensation situations
Learn soft skills while communicating with customers
Focus on customers' needs and develops a customer centric approach in servicing customer’s needs
Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI’s
Exhibits and practices the Organization’s Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership
Learn all policy product lines, all procedures for the core and worksite calls
Provides support for business partners as needed
Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership
Qualification
Required
High school diploma or general education degree (GED); Associate degree preferred
2+ years' experience in a contact center environment preferred
Ability to effectively communicate and build strong partnerships with newer employees
Basic computer skills and knowledge of database software
Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise
Demonstrated attention to detail, organizational skills, and time management skills
Ability to work a flexible schedule to meet the needs of the business and performance requirements
Friendly and professional demeanor
Excellent communication and interpersonal skills
Ability to remain calm in stressful situations
Preferred
bilingual is a plus but not required
Supplemental insurance knowledge and licensing is a plus
Bilingual language proficiency is a plus
Bilingual skills (verbal, written, read) in Spanish a plus
2+ years' experience in a contact center environment preferred
Benefits
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees.
Sick time benefits as required per State regulations
Company
Sunrise Systems, Inc.
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ruchi Hajra
Senior Account Manager/Client Servicing/Talent Acquisition Partner
Company data provided by crunchbase