Berlin City Auto Group · 1 week ago
Automotive Express Service Advisor
191 Riverside St, Portland, ME 04103
Full-time
Onsite
Entry Level
$45K/yr - $50K/yr
1+ years expBerlin City Auto Group is seeking a customer-focused Automotive Express Service Advisor to join their growing team in Portland, Maine. The role involves scheduling service work, selling additional services to customers, and serving as the first-line customer relations representative.
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Responsibilities
Greet each customer in a prompt, courteous manner, and let customers who are waiting in line know that they will be serviced soon
Communicate with service customers to determine the nature of the mechanical problems
Secure agreement from customers before repairs; cover cost estimate; and approximate time when the vehicle's work will be completed
Obtain customer and vehicle data
Schedule appointments using dealership-approved forms
Communicate the need for additional work when needed; explain the details to the customer, including the extra cost and time consideration, and document properly on the repair order
Handle telephone inquiries regarding work in process and appointments, and return phone messages promptly
Advise customers of parts ordered and make an appointment to have them installed before the customer leaves
Qualification
Required
You have exceptional communication, organization, and follow-up skills that result in an outstanding customer experience
You are a team player, and when under pressure, you maintain a positive attitude with customers, peers, and management
You are passionate about taking care of the customer and have the knowledge to educate them about what is going on with their vehicle in terms they can understand
You are professional, career-minded, with character, skill, and drive
You value continual training & professional development
You have a proven ability to set and achieve targeted goals
You consistently meet or exceed productivity and service standards
You have keen technical skills and thrive on learning
You have a minimum of one year of prior automotive experience
Possess a valid driver's license and have a favorable motor vehicle record
Ability to pass a pre-employment background check
Authorized to work in the United States
Benefits
Flexible schedule with paid time off that accrues from day one of employment
Recognition programs & awards are part of the culture that rewards excellence and high performance
An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
401(k) with employer contribution!
Health and Wellness membership reimbursement up to $75.00 per month
Employee discounts
Fun team atmosphere
Company
Berlin City Auto Group
Easy means there are no hidden costs. No games of any kind. Rather shop online? We can do that. Want to get in and out fast? We can do that.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase