DataEdge Consulting ยท 4 hours ago
Senior Application Support Engineer
United States
Contract
Remote
Senior Level
5+ years expDataEdge Consulting is working with a global Fortune 500 company in the Food Services industry, seeking a Senior Application Support Engineer. This role involves providing advanced technical expertise, incident resolution, and ensuring long-term application stability improvements while leading root cause analysis and collaborating with Product and Development teams.
AppsConsultingInformation TechnologyProject ManagementSoftware
Hiring Manager
Sean M.
Responsibilities
Incident & Problem Management
Bug & Story Management (Azure DevOps)
Continuous Improvement & Automation
Release & Change Support
Leadership & Mentorship
Qualification
Required
5+ years of experience in application support, production support, or software operations
Strong hands-on experience with ticketing systems (Helix) and backlog management tools (e.g., Jira, Azure DevOps)
Expertise in monitoring platforms (Splunk, Dynatrace, Zabbix, AlertBot)
Experience leading root cause analysis and managing complex production incidents
Expert problem solver with the ability to navigate complex technical environments
High-level technical generalist with broad system knowledge (not a deep specialist)
Full-stack application understanding (web front end, back-end services, and databases)
Strong technical troubleshooting, problem-isolation, and root cause analysis (RCA) expertise
Ability to identify failing components or functions and resolve issues when possible
Ability to escalate to Development with clear, actionable technical detail when resolution is not possible
Proficiency in Azure DevOps (ADO) for backlog, incident-to-bug/story translation, and release management
Ability to translate incidents into actionable bugs and stories with clear business value
Strong SQL / T-SQL skills for querying, stored procedure execution, and troubleshooting batch and ETL processes (non-DBA level)
.NET and C# development experience
AWS experience supporting applications and services (e.g., S3, SQS, Amazon Q, containerization)
Hands-on experience with Azure DevOps (ADO) and Visual Studio
Knowledge of ITIL practices (Incident, Problem, Change)
Strong collaboration skills across Dev, QA, Product, and cross-functional teams
Preferred
Certifications such as ITIL Intermediate/Expert, Splunk Power User, Dynatrace Associate, or Certified Problem Manager
Familiarity with Agile and DevOps practices, including backlog grooming and sprint planning
Experience in enterprise-scale environments with complex application landscapes
Company
DataEdge Consulting
DataEdge Consulting provides custom software and IT services.
51-200 employees
H1B Sponsorship
DataEdge Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (7)
2023 (12)
2022 (5)
2021 (21)
2020 (32)
Funding
Current Stage
Growth StageCompany data provided by crunchbase