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OSG · 1 day ago

Technical Support Specialist

Tempe, AZ

Full-time

Onsite

Mid, Senior Level

$60K/yr - $75K/yr

4+ years exp

OSG is seeking an IT Support Specialist to provide advanced technical support and operational guidance across the organization. This role serves as the primary point of contact for all end-user IT issues and involves collaborating with NOC leadership and team members to enhance support processes and provide mentorship.

Customer ServiceInformation TechnologyPrintingSoftware

H1B Sponsor Likely

Responsibilities

Act as the primary point of contact for complex hardware, software, and network issues, providing advanced troubleshooting and technical support for desktops, laptops, mobile devices, tablets, printers, and business applications

Support local and remote PC/Laptop hardware and software—via direct or remote contact with end users—while managing the full lifecycle of Incidents and Onboarding/Offboarding tasks in ServiceNow

Manage and administer Microsoft 365, Active Directory, Intune, Tanium(endpoint management) and other related Administration Consoles

Perform system upgrades, patching, and deployments while ensuring compliance with IT security and regulatory policies and proactively identifying potential risks

Create and maintain technical documentation, knowledge base articles, and process workflows while identifying problems, and recommend long-term solutions

Mentor and support junior IT staff, providing technical guidance and best practices

Able to perform hardware maintenance on Laptops, Desktops while keeping the Asset Inventory list accurate

Qualification

Windows 10/11Microsoft 365Active DirectoryTCP/IPITIL-aligned supportCompTIA A+PowerShellCustomer serviceCommunicationProblem-solving

Required

4+ years of IT support experience, with at least 1–2 years in a senior or advanced support role

Strong knowledge of Windows 10/11, Microsoft 365, Active Directory

Basic network understanding of TCP/IP, DNS, DHCP, VPN clients

Experience supporting end users in a fast-paced environment

Ability to troubleshoot complex issues independently

Excellent communication, customer service, and problem-solving skills

Experience with ticketing systems and ITIL-aligned support processes

Preferred

Certifications such as CompTIA A+, Network+, Security+, Microsoft M365/MD-100/MD-102, or equivalent

Experience with cloud platforms (Azure, AWS), virtualization (VMware/Hyper-V), or security tools

Experience with scripting or automation (PowerShell is a plus)

Experience within Tanium, Okta SSO, and ServiceNow

Experience with Forticlient VPN

Benefits

Health Insurance (EPO & HRA options)

Dental Insurance

Vision Insurance

Short & Long Term Disability

Flexible Spending Accounts

Life Insurance

Accident & Critical Illness Insurance

Company 401(k) Matching Contribution

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Company

OSG

OSG delivers print and digital customer communication solutions.

Founded in 1992

Carol Stream, Illinois, USA

501-1000 employees

https://osgconnect.com

H1B Sponsorship

OSG has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2020 (2)