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F2Onsite · 17 hours ago

Onsite Desktop/End User Support Technician

San Antonio, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

F2Onsite is a company specializing in technology support services, and they are seeking an Onsite Desktop/End User Support Technician. This role involves troubleshooting and repairing technology products in an end-user environment, providing desk-side support, and ensuring high levels of customer satisfaction.

Cyber SecurityDeliveryInformation TechnologyPoint of SaleProject Management

Growth Opportunities

Responsibilities

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers

Provide support to client identified VIPs

Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities

Perform Install/Move/Add or Change (IMAC) activities

Perform all assigned desk-side support activities

Display outstanding technical and professional services skills at all times

Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

Understands and follows all documented service operations policies and procedures

Other duties or certifications may be assigned to meet business needs

Qualification

Desktop supportTroubleshootingA+ certificationITIL methodologiesOEM CertificationsCustomer-facing skillsFollow instructionsCommunication skillsInterpersonal skills