Virginia Transformer Corp ยท 14 hours ago
Customer Support Specialist
Rincon, GA
Full-time
Onsite
Entry, Mid Level
2+ years expVirginia Transformer Corp is the largest U.S.-owned producer of power transformers in North America, and they are seeking a Customer Support Specialist to serve as a key liaison between customers and the Rincon manufacturing plant. This role focuses on ensuring timely and professional communication throughout the order lifecycle, supporting customer satisfaction, and coordinating with various departments to meet customer commitments.
3D PrintingComputerElectronicsEnergyHardwareManufacturingMining
Hiring Manager
Kyle Vorst, SPHR
Responsibilities
Serve as the primary point of contact for customer inquiries related to orders, deliveries, and product information
Provide timely updates on order status, production schedules, and shipment timelines
Respond to customer questions and concerns with professionalism and urgency
Enter, review, and maintain customer orders accurately within internal systems
Coordinate with Production Planning, Engineering, and Shipping to ensure customer requirements are understood and met
Support resolution of order discrepancies, delivery delays, and quality concerns
Assist with customer issue resolution, including warranty-related inquiries and service coordination as needed
Track open customer issues and follow through to closure
Escalate complex or urgent matters to appropriate leadership when necessary
Work closely with Sales, Field Services, and Plant Operations to support customer commitments
Participate in internal meetings related to order review, production planning, and customer priorities
Maintain accurate documentation and communication records
Qualification
Required
High school diploma or equivalent required; associate or bachelor's degree preferred
2+ years of experience in customer support, order management, or administrative roles, preferably in manufacturing or industrial environments
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Proficiency with ERP systems, CRM tools, and Microsoft Office (Excel, Outlook, Word)
Ability to manage multiple priorities in a deadline-driven environment
Preferred
Experience in power, electrical equipment, or industrial manufacturing environments
Familiarity with production schedules, shipping logistics, or order-to-cash processes
Experience supporting technical or engineered products
Benefits
Comprehensive benefits including medical, dental, vision, and 401(k)
Company
Virginia Transformer Corp
Virginia Transformer is an engineering company that manufactures transformers.
1001-5000 employees
H1B Sponsorship
Virginia Transformer Corp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (10)
2022 (1)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Prabhat Jain
Chief Executive Officer
Recent News
Google Patent
2025-04-04
2025-01-09
Company data provided by crunchbase