Heatcraft Worldwide Refrigeration · 3 days ago
Sr. Manager, Inside Account Strategy
US-TX-Richardson
Full-time
Onsite
Senior Level
$139K/yr - $183K/yr
7+ years expHeatcraft Worldwide Refrigeration, a part of Lennox, is a leader in HVAC and refrigeration solutions. They are seeking a Senior Manager, Inside Account Strategy to lead a team focused on maintaining customer relationships, driving revenue retention, and identifying new business opportunities while ensuring a high level of customer satisfaction.
Manufacturing
Responsibilities
Lead, coach, and develop a team of Inside Account Managers to achieve sales targets, customer retention goals, and performance metrics
Oversee day-to-day sales operations, including forecasting, pipeline management, and account planning
Partner with senior leadership to define and execute strategies for account growth, cross-sell, and upsell opportunities
Establish best practices for customer engagement, territory management, and sales processes
Analyze performance data to identify trends, opportunities, and areas for improvement
Collaborate with Marketing, Product, and Customer Success teams to align initiatives and improve the customer journey
Manage hiring, onboarding, and continuous development of team members
Foster a culture of accountability, collaboration, and professional growth
Represent the Inside Sales function in strategic planning discussions and organizational initiatives
Qualification
Required
Bachelor's degree in Business, Marketing, or related field
7+ years of experience in account management, inside sales, or customer success, with at least 3 years in a leadership role
Proven track record of achieving sales goals and managing high-performing teams
Strong business acumen with the ability to interpret data and drive results-based decisions
Excellent communication, coaching, and interpersonal skills
Proficiency with CRM tools (e.g., Salesforce) and Microsoft Office Suite
Preferred
MBA
Benefits
Tuition reimbursement
Medical, dental, and vision insurance
Prescription drug coverage
401(k) retirement plan
Short-term disability insurance
8 weeks paid birthing leave
2 weeks paid bonding leave
Life and long-term disability insurance
Agreed upon paid time off
2 paid well-being days
1 paid volunteer day
10 paid holidays
3 floating holidays per year
Company
Heatcraft Worldwide Refrigeration
Heatcraft Worldwide Refrigeration is a company that fulfills all your commercial refrigeration needs.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase