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Navy Federal Credit Union · 1 day ago

Mortgage Payment/Payoff Specialist I

141 Security Dr, Winchester, VA, 22602, US

Full-time

Onsite

New Grad, Entry Level

$21.69/hr - $27.12/hr

Navy Federal Credit Union is a leading financial institution providing various services. They are seeking a Mortgage Payment/Payoff Specialist I to process mortgage and equity loan payments, respond to member inquiries, and ensure accurate fund remittance to investors.

AssociationFinancial ServicesNon Profit

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Process manual loan payments to include remitting funds, escrow payments and deposits, as well as HELOC advances

Review, verify and balance cash receipts, debit and credit activity via automated systems

Balance daily manual cash batches and prepare wire transfers

Post manual payments, loan advances, adjustments and escrow transactions for mortgage and equity loans using Mortgage Servicing automated system

Reconcile ACH debit authorizations and journal vouchers to ensure general ledger is updated, maintain registers and cancelled checks logs

Track recurring issues/problems and communicates findings to management and review manually/system generated checks for accuracy

Enter mortgage/equity payoffs into the system and balance payoff transactions

Research un-posted loan payments using automated systems

Receive/research returned checks from General Accounting to determine correct amount applied to mortgage, and reverse funds

Prepare charge-off memoranda, itemized audit trails of errors, and discrepancy summaries with corrective action(s) taken for review by management

Resolve discrepancies in general ledger accounts

Receive and process funds received via check, wire, etc. to pay off mortgages from origination, attorneys, title companies and members

Reverse loan payments, reapply corrected payments, adjust interest, etc., on mortgage and equity loans

Determine payment check negotiability and return non-negotiable items to members

Formulate detailed explanations to member correspondence questions

Research/initiate reversals from members' accounts for returned drafted payments due to insufficient funds or incorrect information, advise the member of the overdrawn account

Correct misapplied payments and process reversals to members' share and share checking accounts

Perform other related duties as assigned

Qualification

Mortgage lending conceptsMortgage servicing policiesPayment/payoff functionsAnalytical skillsMathematical calculationsWord processing skillsSpreadsheet software skillsEffective communicationOrganizational skillsAttention to detail

Required

Working knowledge of mortgage lending concepts and principles

Working knowledge of mortgage lending requirements, regulations and procedures for VA and conventional loan programs

Working knowledge of mortgage & equity payment/payoff functions and related servicing regulations

Working knowledge of mortgage servicing policies and practices

Working knowledge of Navy Federal financial and credit transaction documentation processes

Ability to work independently and in a team environment

Effective verbal and written communication skills

Effective research, analytical, and problem solving skills

Effective skill performing mathematical calculations and working accurately with numbers

Effective skill interpreting and applying oral and written instructions

Effective word processing and spreadsheet software skills

Effective skill exercising initiative and using good judgment to make sound decisions

Effective organizational, planning and time management skills

Basic skill maintaining accuracy with attention to detail and meeting deadlines

Effective skill examining and interpreting information quickly and accurately

Preferred

Familiarity with Navy Federal mortgage products, services, programs, policies and procedures

Working knowledge of Navy Federal mortgage servicing system-of-record JDS0245

Associate's Degree or equivalent training, education or experience

Company

Navy Federal Credit Union

Glassdoor4.1

Since 1933, Navy Federal has grown from seven members to over 4 million members. And since that time, their vision statement has remained

Founded in 1933

Vienna, Virginia, USA

10001+ employees

http://www.navyfederal.org

H1B Sponsorship

Navy Federal Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (217)

2024 (110)

2023 (106)

2022 (76)

2021 (38)

2020 (19)