Endurance IT Services · 2 hours ago
Help Desk Analyst II
Norfolk, VA
Full-time
Onsite
Mid LevelEndurance IT Services delivers comprehensive Managed IT Services, Cybersecurity Solutions, and IT Consulting. They are seeking a dedicated Technical Support Analyst II to provide responsive, high-quality, phone-based support for end users in a fast-paced, onsite environment, ensuring minimal downtime and consistent system performance.
Consumer ElectronicsInformation TechnologyProfessional NetworkingProfessional ServicesSecurityVirtualization
Responsibilities
Deliver empathetic, phone-based technical support to end users, ensuring issues are resolved promptly and professionally
Maintain, troubleshoot, and repair Windows-based systems, hardware, and peripheral devices
Manage Active Directory user accounts, including permissions, rights, and group membership updates
Support user account access across various applications and client-specific systems
Install, upgrade, relocate, and test hardware and software as required
Monitor, diagnose, and resolve basic communications and network-related issues
Document all incidents, service activities, and system changes with accuracy and consistency
Ensure adherence to IT security policies, regulatory standards, and internal compliance requirements
Assist with evaluating and recommending IT equipment based on performance and operational needs
Prepare and deliver user-facing training materials, documentation, and internal reports as needed
Qualification
Required
Proven experience providing technical support or system administration in a Windows environment
Strong troubleshooting skills for hardware, software, and end-user application issues
Hands-on experience managing Active Directory accounts and access controls
Familiarity with communication systems and basic network troubleshooting fundamentals
Excellent verbal communication skills, with the ability to explain technical concepts in a clear, empathetic manner
High attention to detail and strong documentation practices
Strong commitment to IT security, compliance, and user support best practices
Preferred
Technical certifications such as CompTIA A+, Network+, Security+, or Microsoft MS-900 Fundamentals
Project management credentials such as PMP, CAPM, ACP, APM, or CompTIA Project+
Company
Endurance IT Services
Endurance IT Services is an IT company offering computer networking services.
Founded in 2008
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Ken Hershberger
Virtual CIO, Business Analyst, Project Manager
Company data provided by crunchbase