Chicago Transit Authority · 10 hours ago
Control Center Communications Coordinator
Chicago, IL
Full-time
Onsite
New Grad, Entry LevelChicago Transit Authority is responsible for public transportation in Chicago, and they are seeking a Control Center Communications Coordinator. The role involves ensuring timely and accurate communication with both internal personnel and the public regarding service updates and disruptions.
CommunitiesCustomer ServicePublic TransportationTransportationTravel
Responsibilities
Creates, generates and disseminates alerts and restoration updates detailing service-related information to CTA personnel and to the general public
Gathers information from Control Center personnel to provide updates
Disseminates service information, planned service changes and elevator status to customers via electronic communication tools (e.g., web posting, emails, text messages, Bus Tracker and X social media platform)
During disruptions or emergency service conditions, disseminates pertinent service information (e.g., service disruptions, alternate service, etc.) to customers via electronic communication tools (e.g., web posting, emails, text messages, X social media platform, etc.) and Public Address Platform Announcements
Creates and maintains various logs and databases
Produces reports and performs weekly audits of Public Address (PA) System
Perform other duties as assigned
Qualification
Required
Associate degree, plus communication or operations experience, or an equivalent combination of education and experience relating to this position
Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery
Must have a clear, audible voice to make station announcements
Must be able to hear information via phone calls from CTA personnel at field incident sites
General knowledge of CTA bus and rail service
Strong written and verbal communication skills
Strong interpersonal skills necessary to effectively communicate with personnel
Strong attention to detail
Strong time management skills
Intermediate instruction and coordination skills
Intermediate skills necessary to operate personal computer systems, Microsoft Suite, Internet searches, and database retrieval
Ability to prepare clear, concise messages and disseminate accurate information quickly during a service disruption
Ability to maintain a suitable temperament and disposition
Ability to work in a high-pressure environment
Ability to handle multiple tasks simultaneously within limited timeframes
Company
Chicago Transit Authority
We deliver quality, affordable transit services that link people, jobs and communities.
Founded in 1947
10001+ employees
H1B Sponsorship
Chicago Transit Authority has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (3)
2022 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$146.1MKey Investors
Federal Transit AdministrationU.S. Department of Transportation
2025-11-24Grant· $121.1M
2023-06-27Grant· $25M
Leadership Team
Jeremy Fine
Chief Financial Officer and Treasurer
Bill Mooney
Chief Infrastructure Officer
Recent News
2025-12-25
2025-12-10
Company data provided by crunchbase