First Horizon Bank · 1 day ago
DocuSign Business Analyst
Raleigh, NC
Full-time
Onsite
Mid LevelFirst Horizon Bank is a leading regional financial services company dedicated to helping clients unlock their full potential. The DocuSign Business Analyst supports the Product Owner in enhancing and implementing DocuSign solutions, acting as a liaison between stakeholders to improve client and associate experiences.
BankingFinanceFinancial ServicesRisk Management
Responsibilities
Collaborate with the Product Owner to define and prioritize business requirements for strategic projects, product enhancements, and production support related to DocuSign
Elicit, document, and validate business and functional requirements by engaging stakeholders and translating business needs into detailed specifications
Develop user stories and acceptance criteria and participate in Agile ceremonies, including daily standups, sprint planning, and retrospectives
Coordinate with Quality Assurance to plan and support testing of DocuSign implementations, enhancements, and issue resolution
Work with the Product Owner and vendor partners to monitor product enhancements, evaluate software releases, and address support cases
Identify and document process improvement opportunities, and assess potential solutions for fit with both business and technology needs
Participate in deployment, testing, and implementation of DocuSign releases, monitoring for successful delivery and adoption
Manage and triage support tickets, analyze issues, and drive resolution in partnership with technical teams and vendors
Provide training and support to DocuSign users, assisting with adoption and ongoing improvement efforts
Qualification
Required
Bachelor's degree in Business, Information Technology, or related field preferred
Experience as a Business Analyst or similar role, ideally with exposure to DocuSign or comparable digital workflow platforms
Strong communication skills, with experience in facilitating meetings and documenting requirements
Understanding of Agile methodologies and experience with user story writing
Ability to build relationships across business functions, technology teams, and vendor partners
Strong organizational skills and attention to detail
Benefits
Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
Company
First Horizon Bank
First Horizon Bank provides personal, business, and corporate banking, and private client services, to families and businesses.
Founded in 1864
5001-10000 employees
H1B Sponsorship
First Horizon Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (31)
2023 (15)
2022 (17)
2021 (19)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Hope Dmuchowski
Chief Financial Officer
Ben Hopper
Senior Vice President, Head of Consumer Distribution and ATM Strategy
Recent News
2026-01-17
EIN Presswire
2026-01-16
Company data provided by crunchbase