Crane Worldwide Logistics ยท 3 days ago
Account Operations Coordinator
Sumner, WA
Full-time
Onsite
Entry Level
2+ years expCrane Worldwide Logistics LLC is a leader in logistics, seeking an Account Operations Coordinator to maintain high client service levels. The role involves coordinating with various departments to implement client procedures and ensure compliance with operational standards.
Freight ServiceLogisticsSupply Chain ManagementTransportation
No H1B
Responsibilities
Maintain a consistently high level of client service to both external and internal clients
Develop a high level of understanding of the organization's structure, inter-department relationships, regulatory compliance and Company policies and procedures
Coordinate with Sales and Operations to implement and maintain client Standard Operating Procedures
Provide day-to-day contact with clients on operational issues
Coordinate client service efforts from all offices and departments involved with assigned accounts
Ensure services are meeting or exceeding client requirements and are in compliance with ISO procedures
Ensure that all reports are accurate and distributed on time
Resolve problems and recommend solutions to prevent similar occurrences
Other duties as assigned
Qualification
Required
Maintain a consistently high level of client service to both external and internal clients
Develop a high level of understanding of the organization's structure, inter-department relationships, regulatory compliance and Company policies and procedures
Coordinate with Sales and Operations to implement and maintain client Standard Operating Procedures
Provide day-to-day contact with clients on operational issues
Coordinate client service efforts from all offices and departments involved with assigned accounts
Ensure services are meeting or exceeding client requirements and are in compliance with ISO procedures
Ensure that all reports are accurate and distributed on time
Resolve problems and recommend solutions to prevent similar occurrences
Knowledge of the Import/Export industry
Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel
The ability to work in a fast-paced environment
Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization
Career-oriented, hard-working, quick learner with excellent recall for past events/situations/numbers
Ability to add, subtract, multiply and divide using units of U.S. or international currency, weight, volume and distance measurements
Strong working knowledge of computers
Consistently at work and on time
High School Diploma or GED required
Minimum 2 years related experience
Professional certification may be required in some areas
Preferred
Minimum 2 years industry experience preferred
Benefits
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Potential to earn a quarterly bonus
Company
Crane Worldwide Logistics
Crane Worldwide Logistics is a supply chain company that provides individual solutions to address its client's logistics challenges.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dylan Ross
CFO
Jared Noynaert
VP Engineering
Recent News
2025-11-23
2025-08-14
Business Wire India
2025-05-17
Company data provided by crunchbase