Capsim Management Simulations, Inc. · 1 week ago
Client Relationship Consultant
United States
Full-time
Remote
Entry, Mid Level
2+ years expCapsim Management Simulations, Inc. is revolutionizing education through cutting-edge simulation technology. They are seeking a Client Relationship Consultant to provide solutions and support for Capsim simulation products, develop long-term relationships with clients, and ensure exceptional service and support.
EducationSoftware
Hiring Manager
Denitza Voltz
Responsibilities
Becoming an expert of every Capsim® product in our portfolio
Continuously demonstrating a genuine passion for providing solution-oriented support to technical challenges and problems customers bring to your attention
Providing hands-on teaching assistance to instructors which includes training professors on the features of Capsim’s products; debriefing classes by analyzing a variety of custom reports; and providing administrative support duties to instructors, such as organizing, creating and managing their academic courses
Providing student support by answering questions, offering guidance on product use and course expectations, and serving as a helpful resource throughout their Capsim experience
Assisting with select corporate programs, including preparation and occasional on-site or virtual seminars facilitation
Assisting with new product development, supplementary materials, and customer training tools
Continual evaluation of current products and programs with feedback to appropriate business functions regarding their strengths and/or weaknesses
Building long-term client relationships with the goal of not only retaining customers, but turning them into Capsim® advocates and champions
Reaching organizational goals by taking responsibility for projects, exploring opportunities to learn new tools; embracing and implementing AI tools to help improve performance and efficiency
Qualification
Required
2-3 years of professional experience in client relationship management and customer service, preferably in an ecommerce or online environment
Exceptional written and verbal communication skills, with the ability to clearly convey information and professionally handle inquiries or concerns
Strong organizational skills, meticulous attention to detail, and ability to efficiently manage multiple tasks and priorities independently in a fast-paced environment
Demonstrated ability to take ownership of projects, proactively manage responsibilities, and reliably see tasks through to completion
Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, and familiarity with CRM databases and virtual meeting software
Solid analytical and research skills, with experience conducting qualitative and quantitative analyses to support sound business decision-making
Business background or academic coursework in core business disciplines such as marketing, finance, or accounting
Customer-focused mindset with a genuine willingness to provide exceptional service and build positive client relationships
Collaborative team player who contributes enthusiasm, positivity, and flexibility to team-oriented tasks and initiatives
Ability and willingness to adapt and take on additional responsibilities to expand skill sets as the role evolves
Comfort with mathematical concepts, including probability, statistics, fractions, percentages, ratios, and proportions in practical scenarios
Minimum required is a Bachelor's Degree from a Business School
Ability to read, analyze, and interpret general business periodicals, professional journals and technical procedures
Ability to write reports and correspondence and to effectively present information to Capsim clients
Ability to respond to common inquiries or complaints from students and professors in a professional way
Ability to work with mathematical concepts such as probability and statistical inference, ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
Preferred
Previous experience with Capsim's simulations is a plus
Company
Capsim Management Simulations, Inc.
Capsim simulations mirror the pressure and complexity of business decision-making — so you can build and assess readiness before the stakes are real.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dan Smith
CEO
Company data provided by crunchbase