Sound Physicians · 1 day ago
Director, Client Success, Facilities
United States
Full-time
Remote
Director/Executive
$105K/yr - $120K/yr
6+ years expSound Physicians is a healthcare organization focused on telemedicine solutions. The Director, Client Success, Facilities will serve as the primary liaison with post-acute care partners, ensuring effective communication and performance within the ACO model while promoting telemedicine adoption.
Emergency MedicineHealth CareHospitalMedical
Responsibilities
Serve as the primary point of contact for post-acute care facilities participating in Telemedicine and, where applicable, the ACO
Facilitate facility-level performance reviews and participate in Joint Operating Committees (JOCs) as applicable
Partner with ACO Clinical, Product, and Operations teams to review performance data, identify risks, and coordinate remediation plans
Assist facilities with adoption and utilization of ACO population health tools and reporting
Serving as the main point of contact in all matters related to client concerns and needs
Building and strengthening client relationships to achieve long-term partnerships and expansion opportunities
Identifying barriers to utilization of the Telemedicine service and implementing strategies to overcome those barriers through change management efforts
Partnering closely with Business Development and Regional Operations Managers to coordinate implementation of new Telemedicine services
Working closely with other internal teams to ensure objectives and key results (OKRs) are being met
Assessing client feedback to identify process improvement opportunities and partner closely with internal teams to execute
Partnering with the clinical team to collect and share feedback to client sites
Staying on top of accounts, making sure they receive services that and meet their needs and expectations
Facilitating regular progress update calls with clients and leaders within the organization
Maintaining accurate client records
Qualification
Required
Serve as the primary point of contact for post-acute care facilities participating in Telemedicine and, where applicable, the ACO
Facilitate facility-level performance reviews and participate in Joint Operating Committees (JOCs) as applicable
Partner with ACO Clinical, Product, and Operations teams to review performance data, identify risks, and coordinate remediation plans
Assist facilities with adoption and utilization of ACO population health tools and reporting
Serving as the main point of contact in all matters related to client concerns and needs
Building and strengthening client relationships to achieve long-term partnerships and expansion opportunities
Identifying barriers to utilization of the Telemedicine service and implementing strategies to overcome those barriers through change management efforts
Partnering closely with Business Development and Regional Operations Managers to coordinate implementation of new Telemedicine services
Working closely with other internal teams to ensure objectives and key results (OKRs) are being met
Assessing client feedback to identify process improvement opportunities and partner closely with internal teams to execute
Partnering with the clinical team to collect and share feedback to client sites
Staying on top of accounts, making sure they receive services that and meet their needs and expectations
Facilitating regular progress update calls with clients and leaders within the organization
Maintaining accurate client records
Proficiency with Microsoft Office Suite and Salesforce
Strong interpersonal skills to handle sensitive situations and confidential information. Position continually requires demonstrated poise, tact, diplomacy, and good judgment
Execution of organizational change management tactics including client coaching, resistance management, communication, and training
Bachelor's Degree in business administration, healthcare administration or similar field
6+ years' experience working with healthcare operational management in a client facing capacity
Preferred
Working knowledge of Medicare, ACO models, and post-acute care operations preferred
Experience supporting value-based care programs, ACOs, or population health initiatives preferred
Benefits
This position is eligible for additional compensation beyond base pay.
Company
Sound Physicians
Sound Physicians is a physician services organization focused on driving improvements in quality, satisfaction and efficiency.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.15BKey Investors
Summit Partners
2018-06-07Private Equity· $2.15B
2018-04-23Acquired
Leadership Team
Michael Blaszyk
Director
Recent News
Startup and Tech News - Madison Startups
2025-10-25
Company data provided by crunchbase