Eastern Controls, Inc. · 1 day ago
Applications Specialist I - Thermal Heat Trace
Newtown Square,PA,US
Full-time
Onsite
New Grad, Entry Level
0+ years expEastern Controls, Inc. is seeking an Applications Specialist I to support their inside sales team. The role involves providing exceptional customer service, preparing accurate quotes, and maintaining communication with stakeholders while ensuring technical proficiency in ECI's product offerings.
Manufacturing
Responsibilities
Act as a responsive customer contact, documenting needs and escalating complex or non-standard requests to Application Specialists I, II or outside sales
Provide clear, timely quotes with specifications, standard startup options, and delivery timelines
Maintain regular written and verbal communication to increase customer touches and keep stakeholders informed
Support outside sales by preparing accurate quote details and responsible for accurate pricing
Gather background on previous transactions to help reduce unnecessary discounts and surface margin risks
Identify simple cross-sell or up-sell opportunities and flag these to outside sales for follow up
Follow up on open quotes per guidance and maintain disciplined quote-to-order activities
Evaluate incoming RFQs for completeness and recommend standard product options using principals’ sizing and quoting tools with oversight
Apply basic application knowledge to ensure appropriate product selection and escalate ambiguous applications
Learn and apply knowledge across ECI solution offerings including instrumentation, gas detection, valves and actuation, services, and heat trace
Use vendor literature and internal resources to answer routine technical questions
Complete RFQs promptly with realistic product lead times
Assist in preparing bid specifications and complete bid packages as assigned
Own assigned tasks in the sales cycle from inquiry through order entry, ensuring accurate data entry and documentation
Process customer orders accurately and coordinate with logistics for standard delivery timelines
Monitor order status and provide routine updates to customers and internal teams
Enter and maintain inquiries, quotes, and order records in CRM and internal systems following established standards
Keep CRM data current and support the team by sharing accurate information
Follow ECI and principal standard operating procedures for quoting and order execution
Ensure quotes and order paperwork conform to company policy and escalate terms or PO risks to management
Consider ECI stock availability and standard order types when preparing quotes and consult with senior staff on cost-effective options
Perform additional tasks and participate in team initiatives, training, and process improvement activities as requested
Qualification
Required
Bachelor's degree in a technical field (Mechanical, Chemical, Electrical Engineering) or equivalent experience preferred
0–2 years relevant experience; internships, co-ops, or technical coursework acceptable
Working knowledge of Microsoft Office; familiarity with CRM platforms desirable
Able to follow documented procedures, learn vendor sizing tools, communicate professionally, and escalate appropriately
Acceptable substitutes: Associate degree plus 1–3 years hands-on technical experience (field tech, commissioning tech, instrumentation technician)
Technical certificate programs, bootcamps, or trade school with relevant coursework and demonstrable practical work
Company
Eastern Controls, Inc.
Eastern Controls is an industrial automation company providing control valves and process instrumentation solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Denise Adams, MS, PHR
Human Resources Business Partner
Recent News
Pittsburgh Business Times
2022-08-01
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