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Prenuvo · 2 days ago

Clinical Site Representative

Boston, Massachusetts, United States

Full-time

Onsite

New Grad, Entry Level

$25/hr - $36/hr

Prenuvo is on a mission to transform healthcare through proactive health solutions. The Clinical Site Representative will engage with potential participants for clinical studies, ensuring they have a positive experience throughout the process.

Health CareHealth DiagnosticsMedical

Growth Opportunities

Responsibilities

Conduct consultative pre-recruitment calls with potential patient participants interested in undergoing the Prenuvo scan and participating in the research study

Prescreen their research study eligibility based on predefined inclusion and exclusion criteria

Follow-up to schedule formal on-site study recruitment, enrollment and scanning appointments with the clinical’s Research and Clinical Teams

Ensure a smooth and positive experience for participants after booking their appointments including through on-site check-in and then post-scan follow-up

Handle incoming inquiries (phone, chat, email) about the clinical research study and Prenuvo scans

Provide information and answer questions to prospective participating patients about the research study and the medical services being offered and studied through it

Schedule appointments for eligible candidates who elect to proceed to a formal study recruitment, enrollment and scanning encounter on-site

Handle patient appointment reminder calls

Respond to patient emails and requests

Maintain clinic cleanliness, organization, and supplies

Assist with pre-scan questions and completing medical intake forms

Address post-scan processes, questions and concerns

Troubleshoot issues and send out scan reports

Verify patient identity and perform standard intake processes

Assist with medical intake form completion

Ensure patients are comfortable and well-informed regarding what to expect during the scan

Communicate with the MRI Technicians

Assist patients with report access and app installation issues, as needed

Perform standard check-out processes

Explain next steps to patient-participants

Assist with Nurse Practitioner results-review call scheduling

Coordinate report distribution and health practitioner communication

Qualification

Patient care experienceCustomer service experienceInterpersonal skillsTime management skillsEmpathy for patientsMultitasking abilityProfessionalismAdaptability

Required

Prior customer service experience

Experience with patient care, such as a background in nursing, could be an asset

Strong, outgoing team players with genuine empathy for patients

Reliable and self-motivated - excited by fast-paced work, and able to work well under pressure

Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals

Fast-learner who retains information and adapts quickly

Ability to multitask and prioritize in a fast-paced environment

Professionalism - personify the welcoming face of clinics and services, preserving patient well-being and confidentiality above all other priorities

Understanding and exhibiting a high emphasis on patient privacy and confidentiality

Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount

Passion for the Prenuvo clinical mission and the scientific endeavor of this clinical research study