California Closets · 6 days ago
Assistant Sales Manager
Arbutus, MD
Full-time
Onsite
Mid, Senior Level
$75K/yr - $75K/yr
5+ years expCalifornia Closets is a leader in premium space management, delivering custom-designed organizational solutions. The Assistant Sales Manager role focuses on achieving sales goals, ensuring designers meet company standards, and collaborating with operations to enhance customer service.
FurnitureHome DecorInterior Design
Responsibilities
Coach and mentor an assigned team of Design Consultants to achieve performance goals through monthly GS&Rs (Goal Setting & Review Meetings)
Support New Designer recruiting and onboarding, including ensuring completion of new Designer Training and access to all technology applications (email, Paylocity, CC360, Salesforce, Dash, SharePoint, M/S Teams, etc.)
Collaborate with Sales Manager and other Assistant Sales Managers to ensure all mandatory training is completed for new and on-going training and development (includes classroom, eLearning CC 360 courses and other required training sessions)
Address underperformers following performance management process guidelines to improve results, including detailed documentation; partner with HR and General Manager as needed
Work in collaboration with the General Manager and Central Support team to ensure the assigned Design Team has the appropriate mix of company leads and self-generated leads
Work with Design Consultants to create Personal Marketing Plans—i.e. a plan for self-generated leads
Monitor and drive participation in local industry meetings and functions (i.e. BIA, Chamber of Commerce, and ASID)
Analyze sales data and develop a strategy to continually improve performance
Collaborate with the operations team on process flow and identify opportunities for improvement
Work with the Sales Manager and other Assistant Sales Managers, to co-manage sales incentive plans and programs
Work in collaboration with the Sales Leadership team, co-schedule and co-facilitate monthly Sales Meeting including coordination with guest speakers. Ensure Design Consultants are attending
Ensure correct usage of CRM tool (Dashboard & Salesforce) including quality of data entry and other job updates
Review customer feedback through 5-star reviews (NPS), Google Reviews, and close the loop on detractor responses
Facilitate customer escalations to ensure satisfaction as appropriate; communicate findings to Sales Manager and GM
The Assistant Sales Manager may be required to perform design consultations in order to meet a sales quota if their assigned Designer Team is not achieving quarterly performance targets
Qualification
Required
High school diploma and/or GED
Experience using Microsoft Office product suite (Word, Excel, Powerpoint, Outlook, SharePoint, Teams)
Preferred
some college education
5+ years of direct selling consultative sales experience within a business to consumer environment, ideally in high-end furniture, design showrooms, or luxury retail environments
Previous experience leading a team
Company
California Closets
California Closets is a Home Decor company.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown1998-10-21Acquired
Leadership Team
Nichol Lou
Designer & Project Manager
Recent News
2026-01-07
Company data provided by crunchbase