Apple · 4 days ago
AppleCare Enterprise Customer Success Manager
Austin, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$109K/yr - $206K/yr
8+ years expApple is a leading technology company known for its innovative products and commitment to environmental efforts. They are seeking a Customer Success Manager to ensure a best-in-class experience for B2B, Fortune 1000 customers by focusing on customer satisfaction, retention, and building long-lasting relationships through onboarding and mentorship.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Ensure customers have a best-in-class experience
Focus on B2B, Fortune 1000 customers
Help customers understand and use all entitled features and services
Build long lasting customer relationships through onboarding, mentorship, and advocacy
Facilitate deep usage of Apple’s Platforms, Products, and Subscription Services
Help grow the business by focusing on customer satisfaction and retention
Show dedication to customers throughout the customer journey
Focus on an assigned customer segment
Establish themselves as trusted advisers to build and maintain customer relationships
Qualification
Required
Bachelor degree, or equivalent experience
8+ years in an Enterprise Customer Success or similar role
Experience working in an environment with the following areas: Mobile Device Management (MDM), Software-as-a-Service (SaaS), Networking Infrastructure, Directory Services, macOS, iOS, iPadOS
Experience with CRM tools (e.g. Salesforce)
Proven proficiency in customer retention, presentation skills, and ability to work independently to drive internal partners to deliver customer success
Decisively make high-quality decisions, even when based on incomplete information
Able to effectively align the interest of multiple and diverse stakeholders
Willingness to travel to customer locations as needed
Preferred
Certification in Customer Success
Proficient in collaborative software applications (e.g. Quip, Slack)
Experience in onboarding customers, effectively communicating product features and support processes
Exceptional active listening skills, with a keen ability to discern and address customer needs
Aptitude for analysis and creative problem-solving
Ability to align internal resources to meet customer requests and escalations
Extremely organized, and adept at time management
Inspires and motivates peers and fosters cross-functional cooperation
High level of emotional intelligence and empathy in interpersonal interactions
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase