SmithRx · 15 hours ago
Inbound Call Center Representative
Lehi, UT
Full-time
Hybrid
Entry, Mid Level
$21/hr - $21/hr
2+ years expSmithRx is a rapidly growing, venture-backed Health-Tech company dedicated to transforming the Pharmacy Benefit Management sector. They are seeking dedicated individuals to join their call center team, providing exceptional customer support to members and ensuring patient access to care.
Health CareInformation TechnologyPharmaceutical
Responsibilities
Answer inbound calls and make outbound phone calls to and from members, physicians, and pharmacies while delivering a world-class member experience
Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed
Educate members about their pharmacy benefits
Deliver a one-call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry
Demonstrate a patient-centric mindset and a high sense of urgency to solve member requests
Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA)
Qualification
Required
2+ years of experience working in a call center environment required
Must be located local to our Lehi, Utah office as this role requires working onsite. Hybrid/work-from-home rotation is available based on performance
Proficiency in Windows, MS Office, G-Suite required
HS Diploma, GED, or equivalent
Active listening, and conversational speaking skills, with a high degree of empathy
Ability to multitask
Excellent verbal and written communication skills
Passion for helping people
Prior experience resolving complex issues within a call center environment is preferred
Preferred
Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools is preferred
Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred
Benefits
Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
3 Weeks Paid Time Off
12 Paid Holidays
Paid Parental Leave Benefits
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Wellness Benefits
Commuter Benefits
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities
Company
SmithRx
SmithRx is reinventing PBMs with modern technology, client alignment, and 100% transparency.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$104.66MKey Investors
VenrockFounders Fund
2024-01-23Series C· $60M
2022-03-10Series B· $27.16M
2021-01-03Series A
Leadership Team
Alexandra Morrison
Talent Acquisition Partner
Bryan Fowler
Partner Relationship Manager
Recent News
Seattle TechFlash
2025-07-26
2025-05-17
Company data provided by crunchbase