HCLTech · 8 hours ago
Executive IT Support
Brooklyn, NY
Full-time
Hybrid
New Grad, Entry Level
$49K/yr - $88K/yrHCLTech is seeking an Executive IT Support professional to represent IT to colleague customers with discretion and professionalism. The role involves assisting senior staff in developing standard operating procedures and maintaining relationships with regional staff to deliver seamless support for globally traveling executives.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Responsibilities
Represent IT to our colleague customers with the utmost level of discretion and professionalism to provide a best-in-class support experience
Assist senior staff with development of standard operating procedures, knowledge articles and Terms of Reference which describe support services and how to leverage them – specific to executive support experience
Be where you are needed – Mon-Fri with ability to travel regionally or globally or occasional on-call/overtime
Maintain a close relationship with peer regional staff to deliver a seamless support experience for globally traveling executives
Endorse and exhibit a high degree of professional collaboration and dialog between executives, their support staff, and IT which results in confidence, assurance and reputation of IT services by our executive customers
Troubleshoot, analyze, and determine immediate solution resolution for common issues within their scope of authority and systems entitlements. Escalate or warm-handoff issues they can’t resolve (e.g. facilities, advanced/systemic issues) to appropriate channels
Provide ‘voice of the customer’ feedback from their own observations and through collaboration of the team to technology product managers through formal and informal channels for product design as well as continual service improvement
Maintain follow-up of our customers by keeping them informed of progress of issue resolution and setting expectations correctly, escalate as needed
Provide recommendations to Executives on the best use of IT Services, based on published standards and best practices, to meet their needs
Using approved methods, configure technology devices, connectivity and peripherals; install software; and diagnose/resolve technical issues, including laptops, desktops, mobile devices and personal video conferencing, to meet Executive requirements
Facilitate a positive working relationship and access for external suppliers and specialized technician partners
Qualification
Required
Represent IT to our colleague customers with the utmost level of discretion and professionalism to provide a best-in-class support experience
Assist senior staff with development of standard operating procedures, knowledge articles and Terms of Reference which describe support services and how to leverage them – specific to executive support experience
Be where you are needed – Mon-Fri with ability to travel regionally or globally or occasional on-call/overtime
Maintain a close relationship with peer regional staff to deliver a seamless support experience for globally traveling executives
Endorse and exhibit a high degree of professional collaboration and dialog between executives, their support staff, and IT which results in confidence, assurance and reputation of IT services by our executive customers
Troubleshoot, analyze, and determine immediate solution resolution for common issues within their scope of authority and systems entitlements
Escalate or warm-handoff issues they can't resolve (e.g. facilities, advanced/systemic issues) to appropriate channels
Provide ‘voice of the customer' feedback from their own observations and through collaboration of the team to technology product managers through formal and informal channels for product design as well as continual service improvement
Maintain follow-up of our customers by keeping them informed of progress of issue resolution and setting expectations correctly, escalate as needed
Provide recommendations to Executives on the best use of IT Services, based on published standards and best practices, to meet their needs
Using approved methods, configure technology devices, connectivity and peripherals; install software; and diagnose/resolve technical issues, including laptops, desktops, mobile devices and personal video conferencing, to meet Executive requirements
Facilitate a positive working relationship and access for external suppliers and specialized technician partners
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
Founded in 1976
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
2026-01-14
Company data provided by crunchbase