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Meteor Education · 7 hours ago

Project Manager - Southwest Studio

Tracy, CA

Full-time

Onsite

Mid Level

$70K/yr - $73K/yr

Meteor Education is a company focused on delivering exceptional educational experiences. They are seeking a Project Manager who will own the fulfillment of assigned projects, ensuring customer satisfaction and profit protection through effective project management and coordination.

Continuing EducationEducation

Growth Opportunities

Responsibilities

Attends project meetings as required to establish overall project scope in concert with Studio Team and manage project from purchase order through completion

Works collaboratively with Studio Team to deliver exceptional customer journey

Directs, coordinates, and manages tasks, assignments, and completion for entire studio and project team

Coordinates with studio team to develop work plans, schedule, and logistics based on overall project parameters, project schedule and scope, and customer's goals

Reviews project site, plans, and product specifications

Works with the Studio team of designers and Project Coordinators to ensure complete turnover of all project information including but not limited to plans, notes, room door lists, notes following the receipt of purchase order

Acts as a single point of contact for client and suppliers

Communicates proactively and effectively with customers and provides detailed project updates

Maintains detailed project documentation of key project decisions including customer requests and revisions

Provides timely, formal written communications throughout project to client, third parties, and Meteor project team

Manages accurate and detailed record keeping including receiving documentation, time sheets and contract adherence, sign-offs and approvals, and key decision records

Maintains Insights in concert with Learning Environment Specialist to ensure current and accurate information is represented to the customer during and following project installation

Coordinates with Studio Project Coordinator (PC) and Learning Environment Specialist (Sales) under standardized practice through the Best Practice Leader in planning, scheduling, and managing installations and third-party installation companies

Works collaboratively with Studio Team to deliver exceptional customer journey

Performs on-site leadership, strategic site visits, and attends walk-throughs as required

Supervises site furniture and fixture installation including performance of work, installation administration, and timeliness of task completion

Keeps current with ERP database, all acknowledgments and estimated delivery dates, engaging in continuous follow-up, and expediting with freight suppliers and factories

Manages and provides instruction to Meteor logistics team regarding coordination of freight costs and meeting delivery schedule

Reviews open projects and Unbooked Sales Report on a weekly basis ensuring all forecasted dates are current

Ensures all proof of delivery documents and field paperwork are submitted in a timely manner

Performs project walk-through and is responsible for developing punch list with the third-party installer and punch list resolution

Confirms project completion

Manages all final project close-out requirements including contract requirements and client signoffs

Coordinates with billing and ensures timely submission of invoices

Qualification

Customer ServiceMS Office SuiteProject ManagementSalesforcePMP CertificationCommunication SkillsCritical ThinkingAttention to Detail

Required

College degree, or work experience equivalent is required

An MVR check is required. Must possess a valid driver's license and a reliable vehicle

Strong knowledge of all aspects of project management including account management, order management, installation, relocation, and project administration

Project Management accreditation a plus, PMP

Exceptional customer service skills and ability to effectively lead and manage third parties

Excellent written and communication skills

Proven ability to multi-task while managing timelines and deadlines

Ability to think critically, make quick decisions, and problem solve

Strong attention to detail

Must be proficient in MS Office suite (Word, PowerPoint, Excel)

Must be proficient in Salesforce software

Must attend training within the first 30 days of employment and develop proficiency with Meteor-specific software including Insights Customer Portal and ERP