Polène Paris · 1 day ago
Sales Advisor - New York City
NYC - Boutique
Full-time
Onsite
Mid Level
$24/hr - $26/hr
3+ years expPolène is a French leather goods brand that focuses on artisanal craftsmanship and timeless designs. The Sales Advisor will engage with high-end clientele in their flagship store, providing exceptional customer experiences and driving brand loyalty.
Consumer GoodsRetailShopping
Responsibilities
Proactively engage with customers to positively impact conversion rates, ensuring each visitor feels welcomed, valued, and eager to return
Guide and assist clients throughout their entire purchasing journey, delivering exemplary service from greeting to farewell
Offer personalized and attentive experiences by identifying needs and embodying Polène’s standards
Encourage additional sales by mastering and communicating our services during and after each purchase
Drive brand loyalty through strategic clienteling, maintaining a detailed digital book to provide personalized outreach and bespoke styling advice that extends the relationship beyond the initial visit
Manage opening and closing procedures for registers and accurately process transactions
Support CRM initiatives through client follow-up and contribute to daily boutique reporting
Maintain the boutique’s presentation, including merchandising, sales floor organization, and helping stockists with inventory and storage
Prepare the store pre-opening: activate lighting, equipment, and music; verify merchandising; and restock bags and materials
Complete end-of-day closing: process telecollections, secure registers, send reports, deactivate lighting and equipment, adjust displays, organize materials, and turn off music
Qualification
Required
Minimum 3 years' experience working with high-end, local and international clientele in a luxury or leather goods retail setting
Deep appreciation for our products, craftsmanship, and leather artistry, with a passion for sharing this with clients
Strong team player with a collaborative and positive spirit
Personable, with excellent interpersonal skills and initiative to cultivate meaningful client relationships
Exceptional service orientation with rigor, proactivity, and meticulous attention to detail
Autonomous, adaptable, and resilient—capable of thriving in a high-traffic boutique environment
Fluency in English required; additional language proficiency is a plus
Availability to work 40 hours per week, including weekends
Benefits
Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.
Dental & vision insurance with employer contributions.
401(k) plan
Monthly + quarterly performance bonuses.
Paid Time Off, including vacation and sick time.
Employee discount on our full range of leather goods and jewelry.
Commuter benefits, for transit (pre-tax, where applicable).
Opportunities for growth within our expanding U.S. retail network.
A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.
Company
Polène Paris
Polène is a Parisian leather goods brand founded in 2016 by two brothers and a sister.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$1.39MKey Investors
L CattertonOtium Capital
2024-08-30Private Equity
2017-03-31Seed· $1.39M
2015-06-26Angel
Company data provided by crunchbase