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Medscape · 4 hours ago

Wellness Program Coordinator (Pawtucket, RI)

United States

Full-time

Remote

Mid, Senior Level

2+ years exp

WebMD Health Services is part of the WebMD family, dedicated to designing well-being programs for employers and health plans. The Wellness Program Coordinator will work collaboratively with clients to promote health coaching and well-being programs, ensuring client satisfaction and engagement.

BiotechnologyHealth CareMedicalPrimary and Urgent Care

Responsibilities

Understand and deliver client-centered coaching through a combination of reflective listening and identification of readiness to change

Perform face-to-face health coaching to eligible participants through in-person, video, active, and group coaching

Provide assessment of at-risk areas and provide referral to appropriate resources

Assist participants' progress through the stages of change for at-risk behavior

Utilize Motivational Interviewing techniques to elicit behavior change and reduce participant ambivalence

Track and report on coaching sessions

Support a culture of well-being at the worksite level

Increase awareness and engagement in client-wide well-being offerings

Help enact behavior change and improve overall health among participants

Assist with the day-to-day delivery of the well-being program

Triage customer service requests, both onsite and virtually

Coordinate, create, and deliver onsite and virtual events, including lunch ‘n learns, stop-by tables, and interactive events

Assist with promotion and implementation of onsite biometric and blood screening events and flu shot clinics

Create and provide support to HR Advocates and Wellness Champions, including assisting with site-specific program recommendations and promotions

Coordinate the flow of information and materials to individual employer sites

Work with internal and external communications teams to coordinate the customization of WebMD’s standard communication vehicles, and when necessary, the development of original materials

Coordinate meetings and other communications (both internal and external)

Work closely with internal and client teams to provide ongoing program performance review and strategic support

Track and report on all participant-facing activities and client performance guarantees

Support WebMD Health Services product and service line expansion

Assist the client and internal account team with other tasks as needed

Qualification

Health CoachingProgram PlanningClient Relationship ManagementContent CreationGoogle WorkspaceMicrosoft OfficeBilingual (Spanish/English)Presentation SkillsProfessional PresenceTechnical CredibilityVerbal CommunicationWritten Communication

Required

BS/BA required; MS/MPH is a differentiator

Minimum of two years' Wellness Coordinator/Health Coaching or similar client-facing experience required

Demonstrated ability to successfully manage multiple relationships with multiple client stakeholders in a dynamic environment

Professional presence and technical credibility to interact with senior-level customer contacts

Experience creating and managing Wellness Champion Networks

Strong program planning skills

Strong content creation and presentation skills

Exceptional verbal and written communication skills

Familiarity with Google Workspace, Canva, and the Microsoft Office suite including Word, PowerPoint, and Excel

Access to reliable transportation is required

Preferred

Bilingual in Spanish and English strongly preferred

Experience working with a manufacturing population

Experience interacting with both desk workers and shift workers

5 years' Wellness Coordinator/Health Coaching or similar client-facing experience

Professional Certification from National Wellness Institute (NWI), The National Commission for Health Education Credentialing (NCHEC), or the equivalent certification

Company

Medscape

Medscape provides integrated medical information and educational tools online for primary care physicians and health care professionals. It is a sub-organization of WebMD.

Founded in 1996

New York, New York, USA

501-1000 employees