Travelers · 12 hours ago
Inside Property Claim Representative
MA - West Bridgewater
Full-time
Hybrid
Entry, Mid Level
$61K/yr - $100K/yr
2+ years expTravelers is a leading property casualty insurer committed to customer care and community service. They are seeking an Inside Property Claim Representative responsible for handling first party property claims, including investigating, evaluating, and negotiating claims to ensure optimal resolution.
Auto InsuranceInsuranceProperty Insurance
Responsibilities
Handles 1st party property claims of moderate severity and complexity as assigned
Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates
Broad scale use of innovative technologies
Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate
Establishes timely and accurate claim and expense reserves
Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters
Negotiates and conveys claim settlements within authority limits
Writes denial letters, Reservation of Rights and other complex correspondence
Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools
Meets all quality standards and expectations in accordance with the Knowledge Guides
Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures
Manages file inventory to ensure timely resolution of cases
Handles files in compliance with state regulations, where applicable
Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners
Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit
Identifies and refers claims with Major Case Unit exposure to the manager
Performs administrative functions such as expense accounts, time off reporting, etc. as required
Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed
May provides mentoring and coaching to less experienced claim professionals
May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed
Must secure and maintain company credit card required
In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated
Perform other duties as assigned
Qualification
Required
High School Diploma or GED
One year previous inside property claim handling experience or successful completion of Travelers Inside Claim Representative training program
Bachelor's Degree
2+ years previous inside property claim handling experience
Interpersonal and customer service skills - Advanced
Organizational and time management skills - Intermediate
Ability to work independently – Intermediate
Judgment, analytical and decision making skills - Intermediate
Negotiation skills- Intermediate
Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively – Intermediate
Investigative skills – Intermediate
Ability to analyze and determine coverage – Intermediate
Analyze, and evaluate damages – Intermediate
Resolve claims within settlement authority - Intermediate
Benefits
Health Insurance
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Company
Travelers
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business.
10001+ employees
H1B Sponsorship
Travelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (47)
2023 (60)
2022 (42)
2021 (27)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-03-22IPO
Leadership Team
Dan Frey
Executive Vice President and Chief Financial Officer
Beth Maerz
SVP, Customer, Strategy and Innovation
Recent News
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