Upgrade, Inc. · 1 day ago
Collections Specialist, Flex Pay (Start Date 2/9/2026)
Phoenix, AZ
Full-time
Onsite
Entry, Mid Level
$22/hr - $22/hr
2+ years expUpgrade, Inc. is a company focused on providing affordable financial products to improve customers' financial well-being. The Collections Specialist will be the primary contact for clients, responsible for collecting outstanding payments and ensuring positive customer relationships through excellent service and effective communication.
BankingCreditFinancial ServicesFinTechMobile
Responsibilities
Engage with past due customers to resolve delinquency while maintaining a positive long-standing relationship with the customer
Review, monitor, and engage with a high volume of customers per day
Maintain accurate records of customer communication (i.e., promise to pay, payment arrangements)
Efficiently assess and recommend action to borrowers concerning loan issues
Make recommendations to management for loans needing additional attention
Identify opportunities for improving results and customer satisfaction
Contribute daily to training and development improvements
Maintain high-quality assurance results
Perform ad hoc duties as needed
Foster a positive work environment by bringing a positive outlook to our companies' enjoyable atmosphere
Qualification
Required
Bachelor's or Associate's degree preferred
2+ years experience in financial services; consumer delinquency and first party collections or customer service experience preferred
Working knowledge of FDCPA and FCRA experience
Strong ability to negotiate loan repayment plans
Experience with handling of payment processing
Proficient in Microsoft, Cloud based products and Google apps
Team player seeking a fast-paced and challenging environment
Desire to improve borrowers' financial situation but ability to make tough decisions
Exceptional organizational skills and attention to detail
Aptitude for working independently while maintaining a team first mentality
Excellent written and verbal communication skills
Benefits
Paid time off (PTO)
401K matching
Comprehensive benefits package: Medical, dental, vision, life insurance & disability
Paid parking or platinum pass
New Hire Training Program
Wellness Incentive Program
Kitchen fully stocked with snacks and beverages
Company
Upgrade, Inc.
Upgrade helps customers move in the right direction with affordable and responsible financial products.
1001-5000 employees
H1B Sponsorship
Upgrade, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (34)
2023 (31)
2022 (25)
2021 (22)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$752MKey Investors
Neuberger BermanKoch Disruptive TechnologiesMouro Capital
2025-10-16Series G· $165M
2021-11-16Series F· $280M
2021-08-11Series E· $105M
Leadership Team
Renaud Laplanche
Co-founder & CEO
Adelina Grozdanova
Co-Founder, Head of Investor Group
Recent News
Daily Star Egypt
2025-12-04
2025-12-03
2025-10-31
Company data provided by crunchbase