Abacus Service Corporation ยท 4 hours ago
Phoenix, AZ - Business Operations - AZBCB - N/A - Customer Service Representative
Phoenix, AZ
Full-time
Hybrid
Entry Level
1+ years expAbacus Service Corporation is seeking a Customer Service Representative to handle incoming calls for the Arizona Barbering and Cosmetology Board. The role involves providing general information regarding licenses, payments, and compliance questions while ensuring high-quality customer service.
Health CareInformation Technology
Responsibilities
Answer and handle incoming calls to the Arizona Barbering and Cosmetology Board
Provide general information regarding licenses, payments, general information, and compliance questions
Communicate effectively while actively listening to others
Maintain a professional demeanor at all times
Work in a busy call center environment with time constraints, high call volumes, and stressful conditions
Perform phone interviews while simultaneously inputting information into a database
Respond to customer service complaints/problems
Apply world-class customer service techniques
Qualification
Required
1 Year+ of Call Center Experience
45 WPM Typing Speed
Experience with CRM Software
Typing Speed and CRM Software used (Specific brand/company) MUST be mentioned in the candidates resume
Candidate must be able to be fully in office for first week for training
Immediate need. Looking to complete onboarding for 2/2/2026 start date
Knowledge of Arizona Barbering and Cosmetology Statutes, rules and regulations
Problem resolution
Business English to include proper sentence structure, grammar, and punctuation
Communicating effectively while actively listening to others
Proficiency with technology, especially computers, software applications, and phone systems
Critical thinking and reasoning
Applying world-class customer service techniques
Responding to customer service complaints/problems
Maintain a professional demeanor at all times
Work in a busy call center environment with time constraints, high call volumes, and stressful conditions
Sit for long periods
Perform phone interviews while simultaneously inputting information into a database
Accept responsibility for work product and outcomes
Resolve difficult customer service complaints/problems
Preferred
De-Escalation Skills
Google Suite
Company
Abacus Service Corporation
Abacus Service Corporation is provides IT solutions for global health care businesses.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
S
Sam Akunuri
Founder and COO
Company data provided by crunchbase