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Wisconsin Diagnostic Laboratories · 18 hours ago

SUPERVISOR, SUPPORT SERVICES, WDL-PHLEBOTOMY SERVICES; FULL TIME - 1ST SHIFT

Milwaukee, WI

Full-time

Onsite

Mid, Senior Level

4+ years exp

Wisconsin Diagnostic Laboratories (WDL) is a subsidiary of The Froedtert & the Medical College of Wisconsin, dedicated to patient care and medical research. The Supervisor of Support Services will oversee daily operations in the phlebotomy department, ensuring efficient workflow and adherence to policies while managing staff performance and quality metrics.

Health CareMedical

Responsibilities

Assists the manager in monitoring the daily operations of the assigned department/ area/shift, assuring effective workflow processes and adherence to policies and procedures

Adjusts work assignments of staff and assignments/benches to meet/exceed turnaround time and achievement of quality metrics including QC, instrument calibration and maintenance, training, and competency

Using the laboratory information system, ensures accurate and pertinent data generation, retention, and retrieval. Assists in developing and monitoring metrics/ reports to assess productivity and turnaround time. Possesses substantial knowledge of all IT systems pertinent to the department’s operation

Ensures staff are familiar with and are regularly following policies and procedures. Responsible for required periodic staff review and sign-off on policies, regulatory items, minutes, safety updates, etc

Independently researches and resolves problems and shares expert knowledge on technical issues, e.g., unusual specimens or test results, CSHolds, specimen management, instrument problems

Ensures consumable inventory applicable to the department (reagents, PPE, syringes, etc.) are available for workload and volume

Places orders as necessary, based on established procedures and timeframes

Assists in the development of standing orders, reviews invoices, obtains authorization, and forwards to Accounts Payable on a timely basis

On a timely basis, prepares and maintains monthly staff work schedules based on workload, training, work rules, union contract requirements, and minimizing overtime

Consistently achieves weekly Payroll deadlines by submitting complete and accurate employee automated timekeeping data, including the Employee Request and Notification forms and spreadsheet of employee exceptions

Assumes primary responsibility for preparation of employee performance evaluations. Obtains input from other members of department leadership team regarding technical performance as applicable. Participates in the performance evaluation meetings as requested

Positively participates in the employment process including preparation of job requisitions, screening applications, interviewing candidates, and providing input in hiring decisions

Communicates regularly with employees regarding their performance. Collaborates with the manager regarding significant performance issues and follows up by preparing performance improvement plans and/or progressive disciplinary action in an objective and consistent manner based on the rules of employee conduct

Assists manager in conducting regular and meaningful staff meetings, sharing company information, inviting input and change and preparing comprehensive minutes

Maintains communication with employees on individual basis regarding job satisfaction, career development to retain employees and reduce unwanted turnover

Ensures that new employees and students are scheduled for and receive training. Continually assesses training progress and adjust training schedules to ensure competency. Actively participates in training as needed

Assists manager to ensure employees participate in required training, in-services, and other activities such as safety, compliance, TB testing, competency assessments, etc

Assists in the development, monitoring and reporting of QA standards and objectives, using outcome data to enhance quality of services. Works to resolve situations as they occur so that department processes continue in a timely manner

As directed, maintains approved performance indicators and meets/exceeds quality parameters

Ensures compliance with Wisconsin Diagnostic Laboratories’ Compliance plan, ASHI, CAP, CLIA, AABB, JCAHO and other regulatory agencies by proactively contributing to policy and procedure updates, staff education, and compliance monitoring. Assists manager in preparing for and participating in on-site inspections by certifying agencies

Proactively identifies and notifies manager of risk occurrences within the department, i.e., errors, accidents, incidents. Follows up with comprehensive investigation and resolution as requested

Supports manager in promoting continuous quality improvement initiatives through employee education, ongoing projects, and creative critical thinking

Assists manager in meeting departmental operations budget, within acceptable variances. Looks for innovative approaches to expense reduction and cost-effective system enhancements

As assigned, prepares various reports pertaining to FTEs, wages, overtime-exploring methods to reduce direct costs per FTE

In Conjunction with the manager, using turn-around time and variance reports, regularly plans for and maintains staffing to meet workload and performance expectations within accepted budgetary guidelines

Qualification

Clinical laboratory experiencePhlebotomy services expertiseTrainingGuiding othersIndependent decision-makingProblem resolution

Required

Four years or more of demonstrated successful work experience in a clinical laboratory environment

Expertise regarding the daily operations and job duties of the WDL Phlebotomy Services Department

Background in training and guiding others regarding the essential function of their jobs

Work or academic experience where independent decision-making and problem resolution were required

Preferred

Minimum of 60 degree credits toward an Associate's or Bachelor's degree is preferred

Benefits

Paid Time Off

Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities

Academic Partnership with the Medical College of Wisconsin

Referral bonuses

Retirement plan - 401K

Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics

Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available