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Conductix-Wampfler · 3 days ago

Customer Service / Sales Support #Hiring #CustomerServiceJobs

Omaha, NE

Full-time

Onsite

New Grad, Entry Level

Conductix-Wampfler is a progressive and growing organization that offers challenging and rewarding opportunities in the electrification and cable management markets. The role involves assisting customers and outside sales representatives with inquiries, fulfilling customer requirements, and ensuring effective communication within the team to support business growth.

Industrial EngineeringIndustrial ManufacturingManufacturingMechanical Engineering

Responsibilities

Handle customer inquiries and requests via phone and e-mail

Provide support to our outside sales team

Communicate with internal customers to fulfill customer requirements

Work hand and hand with our contract review team to properly fulfil customer orders

Take customer phone and email inquiries. (Phone calls could be as many as 75 per day, emailed orders could be as many as 75 per day)

Check shipment status on current orders including pro bill numbers and shipment tracking numbers

Provide tracking information on shipped orders

Confirm receipt of orders via faxes & e-mail

Routinely update Navpoint to add contacts; emails; and new customers

Handle corrections on orders entered in our system that have not been shipped

Enter Customer and rep media requests

Enter customer complaints/concerns

Communicate effectively and efficiently with customers any discrepancies or changes that need to be made on orders

Work and communicate with the outside sales team and other internal departments to conform to customer requirements

Be an active member of the CSR and/or Platinum ACD Phone line

Assist in other projects as assigned

Supports and upholds the Quality and EHS policy

Upholds Core Values

Qualification

Typing skills 50 WPMProficient in Office365Customer service experienceWindows XP/10 proficiencyHigh degree of diligenceCommunication skillsCritical thinking skillsTime management skills