LeadWave Strategies · 17 hours ago
Lead Coordinator
Charlotte, North Carolina, United States
Full-time
Onsite
Entry, Mid Level
1+ years expLeadWave Strategies is a company focused on providing exceptional customer service and support. The Lead Coordinator plays a pivotal role in supporting the Outside Sales Team by ensuring high-quality appointments and optimizing appointment scheduling.
Marketing & Advertising
Responsibilities
Manage the quality and capacity of appointments for the Outside Sales Team
Ensure a 90% or higher confirmation rate for scheduled appointments
Monitor SMS messaging and promptly respond to homeowner inquiries
Reschedule canceled appointments quickly via phone or text communication
Review the appointment calendar daily to optimize scheduling and pull forward appointments as needed
Follow Renewal by Andersen’s confirmation process to verify appointment details
De-escalate customer concerns and clarify expectations effectively
Assist with administrative tasks, including accurate lead checks and notes
Support a culture of customer and team member delight
Other job duties as assigned
Qualification
Required
High School Diploma or equivalent required
Strong verbal and written communication skills
Proficient in CRM systems (Salesforce, SAP, etc.) and telephony platforms (Nice, Five9, etc.)
Ability to manage multiple tasks with strong attention to detail
Comfortable de-escalating conversations and overcoming objections
Flexible and resilient when handling shifting priorities and business conditions
Strong interpersonal and customer service skills
Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook
Ability to multitask and work collaboratively in a fast-paced environment
Demonstrates a problem-solving mindset and proactive communication
Ability to work independently
Preferred
1-2 years of administrative or customer service experience preferred
Company
LeadWave Strategies
LeadWave Strategies is a results-driven marketing and inside sales center solutions dedicated to generating high-quality direct marketing leads for the home services industry.
Founded in 2024
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase