Civista Bank · 1 week ago
Assistant Branch Manager
Sandusky, OH
Full-time
Onsite
Entry, Mid Level
2+ years expCivista Bank is seeking an Assistant Branch Manager who will be responsible for overseeing the branch’s daily activities and driving performance and sales growth. The role involves coaching branch employees, enhancing customer experience, and ensuring adherence to banking policies and regulations.
BankingFinanceFinancial Services
Responsibilities
Working daily with the branch team to create an exceptional customer experience by building relationships, assessing needs, recommending products and referring customers to our partners in order to grow the bank
Support and coach branch employees to enhance performance and career development. Leading the team through the sales process, change management and embracing new ideas to focus on growing the branch and the organization
Open personal, business, and loan account including additional products and services
Develop an expansive knowledge of products and services to fulfill customer needs
Achieve monthly, quarterly and yearly customer satisfaction metrics both individually and as a team
Exhibit a working knowledge of all aspects of the consumer lending process in daily and weekly activities; building customer trust and managing relationships through the life of the loan
Daily oversight to ensure operational tasks are followed and completed, adhering to bank policies, procedures, and regulations
Open personal, business, and loan account including additional products and services
Meet the required annual branch deposit and consumer loan goals as established
Conduct interviewing and hiring process in conjunction with Branch Manager and Regional Manager
Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc
All other duties as assigned and any activities that support the key accountabilities
Qualification
Required
Demonstrate the ability to lead, coach, motivate and develop staff
2-3 years' experience in retail or in branch banking environment
Drive an exceptional customer experience
Supervise and coach the team to achieve sales excellence, ensure the delivery of World Class customer service
High School diploma or equivalent required
Preferred
Associate's or Bachelor's Degree preferred
Company
Civista Bank
Civista Bank provides personal banking, business banking, and wealth management services.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$154.9M2025-07-10Post Ipo Equity· $79.9M
2021-12-03Debt Financing· $75M
1996-07-12IPO
Leadership Team
Ian Whinnem
Chief Financial Officer
Recent News
Morningstar.com
2025-12-18
2025-10-23
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