AAA Club Alliance · 1 day ago
Member Relations Coordinator
Lexington , KY 40509
Full-time
Onsite
Entry Level
$15/hr - $15/hr
1+ years expAAA Club Alliance is seeking a full-time Member Relations Associate Coordinator to support our call center in Lexington, KY. The primary role involves acting as the first contact for members and customers, addressing their inquiries and issues while ensuring an exceptional customer service experience.
Consumer Services
Responsibilities
Acts as first contact and takes calls from Members and customers. Responds and resolves routine or less complex issues and feedback received about AAA products and services in a timely and thorough manner
Escalates non-routine complaints and issues to the appropriate party
Organizes/prioritizes daily workload to ensure adherence to AAA goals and objectives
Determines appropriate compensation for routine case resolution
Communicates with members through multiple channels, both verbal and written
Engages with members to provide an exceptional customer service experience
Utilizes emotional intelligence to recognize unique needs of each member and responds accordingly
Effectively uses computer systems for tracking purposes, information gathering, documentation and resolution of cases
Maintains performance standards as established by the business line
Qualification
Required
High School Diploma
1+ years of Customer Service Experience
Customer service skills including friendliness, empathy, and strong listening skills
Ability to prioritize work, and handle simultaneous assignments with success and accuracy
Ability to perform multiple tasks in fast paced environment
Good problem solving and critical thinking skills
Ability to work overtime as needed
Preferred
Associates degree a plus
Experience interacting with dissatisfied customers a plus
Familiarity with AAA policies and practices a plus
Benefits
3+ weeks of Paid Time Off during the first year
401(k) plan with a company match of up to 7%
8 paid holidays
Health & Life Insurance
Tuition Reimbursement and a complimentary AAA Premier Membership + more!
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
Company
AAA Club Alliance
For more than 100 years, we’ve been helping people get to where they’re going.
Founded in 1900Wilmington, Delaware, US
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Wiedemann
President & CEO
Cathy Ovchar
EVP and CFO
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