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PS · 9 hours ago

Member Associate (VIP Guest Services) - PS DFW

DFW Metroplex

Full-time

Onsite

New Grad, Entry Level

$27.96/hr - $27.96/hr

PS is redefining the way the world travels by building and operating private airport terminals that offer a seamless luxury experience. The Member Associate (VIP Guest Services) role focuses on providing personalized service to esteemed guests, ensuring their travel experience exceeds expectations from arrival to departure.

Air TransportationCommercialHospitalityTransportationTravelTravel Accommodations

Responsibilities

Reservation Mastery: Lead PS guest experiences by having a thorough understanding of travel itinerary and anticipating needs, providing immaculate customer service

Warm Welcome: Welcome guests with a personalized greeting upon arrival at PS, setting a tone of white glove service from the start

Personal Guide: Personally escort members to their Private Suite or our Salon, offering a comprehensive introduction to exclusive features and amenities

Luggage Concierge: Seamlessly handle and process PS customer luggage in accordance with PS airline agreements. Must be able to lift and push up to 70 lbs

Elegant Security/Immigration Assistance: Escort guests through PS’ on-site airport security with grace and efficiency. Greet members off arriving international flights at PS before escorting through on-site immigration

Intensive Training and Support: Successfully complete 6-week program dedicated to reservation mastery. At the end of the program, each Associate will show competency in all aspects of Member Services VIP Guest Services role. Post-training, receive dedicated support from our exclusive onsite Control Room and hands on leadership, honing your skills to deliver immaculate guest experiences

Exquisite Service: Provide attentive, gracious, and personable service that reflects our commitment to luxury and excellence

Dynamic Flexibility: Adapt to the evolving needs of our high-profile environment, performing additional duties as required to ensure an unparalleled guest experience

Qualification

Customer serviceLuxury hospitality experienceReservation masteryFlexibility

Required

Must pass a pre-employment background check including drug screening and TSA/CBP clearance

Must be authorized to work in the United States

Must be able to lift and push up to 100 lbs

Driver's License in good standing, active for a minimum of 1 year

Experience working with high-end clients in a luxury hospitality setting required

Minimum education requirement of High school Diploma/GED

PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts