EOS IT Solutions · 12 hours ago
Data Center Repair Manager
Kuna, Idaho
Full-time
Onsite
Senior Level
5+ years expEOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services. They are seeking a highly skilled Data Center Repair Manager to oversee hardware repair and troubleshooting operations within their data center environments.
CollaborationData CenterInformation TechnologyInternet of ThingsIT InfrastructureLogisticsProfessional NetworkingSecuritySupply Chain ManagementVideo
Responsibilities
Lead breakfix operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures
Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues
Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards)
Troubleshoot Layer 1–3 network issues, including port failures, link flaps, and misconfigurations
Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims
Maintain and update documentation for incident resolution, root cause analysis, and repair procedures
Manage ticket queues and ensure SLA adherence through effective prioritization and escalation
Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols
Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows
Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement
Qualification
Required
Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support
5+ years of experience in breakfix support, hardware diagnostics, and repair in enterprise environments
Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO)
Demonstrated experience in troubleshooting and repairing server, storage, and network hardware
Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog)
Excellent problem-solving skills and ability to work under pressure in high-availability environments
Strong communication and leadership skills with a customer-focused mindset
Valid driver's license and ability to travel between data center sites as needed
Preferred
Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials
Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms
Familiarity with scripting for automation (e.g., Bash, Python) is a plus
Experience working in a 24/7 operational environment with on-call responsibilities
Benefits
Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
Meals, snacks, drinks, and desserts provided
10 Days of Paid Time Off (PTO) annually
12 Paid Holidays
6 Sick Days (available after 90 days of employment)
401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
Company
EOS IT Solutions
A leading Video Collaboration, IT Services and Global Logistics company offering solutions worldwide
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Strain
CEO
Recent News
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