Samsara · 1 week ago
Customer Success Manager V
United States
Full-time
Remote
Senior Level, Lead/Staff
$126K/yr - $190K/yr
10+ years expSamsara is the pioneer of the Connected Operations™ Cloud, helping organizations improve the safety, efficiency, and sustainability of their physical operations through IoT data. The Senior Strategic Customer Success Manager will work closely with Samsara's largest customers, advising them on leveraging the platform to meet their unique challenges and driving multi-year initiatives for operational transformation.
Big DataCloud ComputingInternet of ThingsSaaSSoftwareBusiness IntelligenceCloud Data Services
No H1B
Responsibilities
Strategic customer leader supporting our largest and most complex customers, including global and strategic engagements across sectors
Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goals
Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
Partners with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests
Build and scale this role’s capabilities
Serve as a mentor to the wider Customer Success teams
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Qualification
Required
10+ years of work experience with most recent experience in a senior Strategic Customer Success, account management, or strategic consulting role
Experience supporting Enterprise SaaS and/or Fortune 500 companies
Strong priority management and high emotional intelligence; this is a demanding position with high internal visibility
Experience consulting customers on enterprise transformation programs with cross-functional stakeholders
Demonstrated ability to present to and influence C-level audiences
Experience supporting or working with technical products
Solutions-oriented with strong problem solving skills
Proven track record of building trust, communicating effectively and driving change with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
Strong bias for action, the ability to think big, with insistence on high standards
Experience serving and supporting large-scale business solutions at Fortune 500 companies
Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
Diplomacy, tact, and poise under pressure when working through customer issues
Thrives in an unstructured, fast-paced, and change-heavy environment
Bachelor's degree from a 4-year institution
Customer travel is expected up to 25-40%
Preferred
Deep industry expertise in physical operations and operational workflow redesign
Experience designing customer value frameworks and multi-year operational transformation roadmaps
Proficiency in advanced data analysis for value quantification and outcome measurement
Master's degree in Business, Engineering, or related discipline
Benefits
Flexible, employee-led remote model
Professional development stipend
Comprehensive health and parental leave plans
Company
Samsara
Samsara is digitizing the world of physical operations.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$930MKey Investors
Andreessen Horowitz,General CatalystGeneral CatalystAndreessen Horowitz
2021-12-15IPO
2020-09-24Secondary Market
2020-05-20Series F· $700M
Leadership Team
Sanjit Biswas
CEO
Ben Calderon
CTO - Hardware & Operations
Recent News
2026-05-12
Company data provided by crunchbase