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Rudolph Libbe Group · 7 hours ago

Co-Op - IT Help Desk - Rudolph Libbe Group - Spring 2027

Walbridge, OH

Full-time

Onsite

New Grad

The Rudolph Libbe Group is a one-stop provider of construction and consulting services, and they are seeking a Co-Op student in the Information Technology field. This position will provide experience in maintaining the computer desktop environment, resolving IT issues, and supporting the internal IT Helpdesk.

ConstructionEnergy

Responsibilities

Provide helpdesk support and resolve problems to the end user’s satisfaction

Monitor and respond quickly and effectively to requests received through the IT helpdesk

Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

Modify configurations, utilities, software default settings, etc. for the local workstation

Assist in setup of network devices such as smart phones, tablets, etc

Utilize and maintain the helpdesk tracking software

Document internal procedures

Ensure each delivered system has the proper peripherals required by the end user

Install, test, and configure new workstations, peripheral equipment, and software

Maintain inventory of all equipment, software, and software licenses

Escalate issues in a timely manner to the proper technician

Manage PC setup and deployment for new employees using standard hardware and software

Verify users and computers are assigned to proper groups in Active Directory

Perform timely workstation hardware and software upgrades as required

Other duties as assigned by supervisor

Qualification

Office 365Active DirectoryNetworkingProblem-solvingMicrosoft Office macrosCommunication skillsSelf-motivated

Required

Provide helpdesk support and resolve problems to the end user's satisfaction

Monitor and respond quickly and effectively to requests received through the IT helpdesk

Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

Modify configurations, utilities, software default settings, etc. for the local workstation

Assist in setup of network devices such as smart phones, tablets, etc

Utilize and maintain the helpdesk tracking software

Document internal procedures

Ensure each delivered system has the proper peripherals required by the end user

Install, test, and configure new workstations, peripheral equipment, and software

Maintain inventory of all equipment, software, and software licenses

Escalate issues in a timely manner to the proper technician

Manage PC setup and deployment for new employees using standard hardware and software

Verify users and computers are assigned to proper groups in Active Directory

Perform timely workstation hardware and software upgrades as required

Other duties as assigned by supervisor

Knowledge in Office 365, particularly as it relates to end user basic functions

Basic understanding of macros within Microsoft Office Suite

Fundamental understanding of networking and IP telephony

Fundamental understanding of Active Directory as it relates to end user security

Excellent written and oral communication skills

Demonstrated capability of strong problem-solving skill using logical and methodical methods

Self-motivated

Student enrolled in an Information Technology or related degree program

Company

Rudolph Libbe Group

The Rudolph Libbe Group is a one-stop provider of construction and consulting services that range from site selection and financing to ongoing facility management.

Founded in 1955