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Inside Higher Ed · 2 days ago

Information Technology Assistant (Level I) - ITS (Student Employee)

Conway, SC

Full-time

Onsite

New Grad

Inside Higher Ed is seeking an Information Technology Assistant (Level I) to support students, faculty, and staff by addressing software and technology-related inquiries. The role involves troubleshooting issues, maintaining lab equipment, and providing excellent customer service in a computer lab setting.

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Responsibilities

Support students, faculty, staff, and other constituents by addressing software and technology-related inquiries in Student Computing Services while delivering excellent customer service

This includes troubleshooting issues and answering questions via phone or in person

Report any hardware problems to Information Technology Services staff supervisors promptly

Operate and maintain computers and data processing equipment as needed

Work in a computer lab setting, ensuring a clean and organized environment

This involves tasks such as assisting users with printing and maintaining lab equipment

Offer general assistance with various applications and programs, including but not limited to, Word, Excel, PowerPoint, Adobe, Moodle, email, internet browsers, and Self-Service

Troubleshoot and assist with the operation of lab equipment, such as printers, scanners, and CCUPrint stations

Tasks include those mentioned above but are not limited to these; perform any other duties assigned by supervisors as necessary

Qualification

Microsoft WordMicrosoft ExcelMicrosoft PowerPointBasic computer troubleshootingMoodleCCUprintCustomer serviceProblem solvingInterpersonal skillsCommunication skills

Required

Must be a currently enrolled CCU student

Knowledge of university web resources, including student CCUprint, Self-Service, Moodle, Email, etc, and how to navigate and troubleshoot basic/beginner computer hardware and software issues

Knowledge of application programs, such as Microsoft Word, Excel, PowerPoint, and others

Excellent customer service and the ability to interact with constituents

Self-motivated, productive, respectful, responsible, dependable and organized

Good interpersonal and communication skills

Ability to quickly learn new ideas and technology and possess problem solving skills