Lob · 7 hours ago
Director, Customer Solutions
United States
Full-time
Remote
Director/Executive
$180K/yr - $205K/yr
10+ years expLob is a company transforming the way businesses use direct mail through technology. As the Director of Customer Solutions, you will lead a team to secure pre-sales technical wins, accelerate implementation, and act as a liaison between customers and the product engineering team.
Courier ServiceDeveloper APIsHealth CareMarketingSaaSShippingSoftware
Responsibilities
Drive pre-sales technical excellence, leading a team that conducts deep technical discovery and executes proof-of-concepts to secure high-impact wins and ensure technical feasibility for strategic accounts
Accelerate implementation velocity, optimizing the lifecycle from contract-signed to first-mail-sent, ensuring our most complex enterprise customers reach their first major volume milestones within their first two months
Direct the technical strategy across the entire customer journey, acting as the primary interface between field requirements and the Product Engineering team to eliminate technical roadblocks to mail volume growth
Scale a revenue-generating Professional Services motion, overseeing the delivery of custom, high-value solutions and establishing the operational infrastructure to track billable activity and service-led ROI
Lead organizational evolution and specialization, maturing the team from a generalist model into a high-performance organization with clear career paths and high performance standards
Qualification
Required
10+ years of GTM Solutions experience: Significant experience leading Solutions Engineering, Technical Consulting, or Professional Services within high-growth SaaS or software-enabled companies
Strategic Discovery & Sales Acumen: You are a master of moving beyond technical features to uncover business value. You can translate product capabilities into customer ROI and energizing narratives that secure high-impact wins
Implementation Strategy & Velocity: You have a proven track record of designing systems that reduce implementation effort and get customers to 'first value' faster. You know how to compress the timeline between a signed contract and full-scale production
Professional Services Operations: You have experience building or managing a revenue-generating services motion. You don't just deliver projects; you establish the tracking and delivery standards required to scale a consistent services revenue stream
Technical Design Oversight: You are a senior leader who stays close to the work. You can peer-review custom technical solutions and manage high-stakes technical escalations for enterprise-grade customers without losing sight of the broader strategy
Transformational Leadership: You are an experienced leader dedicated to elevating practices, systems, and outcomes beyond your direct reports. You have a track record of mentoring technical talent and navigating teams through organizational maturity
Cross-Functional Influence: You are a fierce advocate for the customer who collaborates naturally across Sales, Product, and Operations. You can translate field insights into a product strategy that addresses technical roadblocks to growth
Preferred
10+ years of experience in Solutions Engineering, Technical Consulting, or Professional Services in high-growth SaaS or Software-Enabled companies
Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field; or equivalent practical experience in high-level technical leadership
Supply Chain or Logistics Exposure: Experience in industries where software triggers physical world actions, aligning with Lob's unique value proposition
Benefits
Equity
Perks
Competitive benefits
Company
Lob
Lob provides direct mail and address verification APIs which allows businesses to send personalized mail to their customers.
201-500 employees
H1B Sponsorship
Lob has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (1)
2022 (5)
2021 (5)
Funding
Current Stage
Growth StageTotal Funding
$82.26MKey Investors
Y Combinator Continuity FundPolaris PartnersY Combinator
2021-02-25Series C· $50M
2019-11-08Series C
2017-05-31Series B· $22.86M
Leadership Team
Harry Zhang
Co-Founder
David Pickel
CFO
Recent News
initialized.com
2026-01-14
2025-12-29
2025-11-13
Company data provided by crunchbase