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Ivoclar NA · 5 hours ago

Process and Product Care Engineer

Somerset, New Jersey, United States

Full-time

Hybrid

Entry, Mid Level

$97K/yr - $118K/yr

2+ years exp

Ivoclar NA is an international family business committed to making people smile. They are seeking a Process and Product Care Engineer to recommend process improvements, conduct investigations into non-conformances, and support the lead plant in development projects while ensuring adherence to standards and regulatory requirements.

3D PrintingDentalManufacturingMedical Device

Responsibilities

Recommend process improvements to the lead plant, focusing on cost reduction, productivity, quality, and equipment performance

Collaborate on escalation-level process care activities with the lead plant (Level 1 or 2)

Conduct investigations into non-conformances (NC), CAPA (Corrective and Preventive Actions), and complaints

Assign tasks to action owners for technical root cause analysis and corrective action implementation

Perform specialized risk analyses in collaboration with the lead plant

Identify, implement, and monitor corrective and preventive actions, ensuring effective root cause resolution

Prepare and maintain task-related documentation

Provide active troubleshooting and problem-solving for processes and systems, utilizing tools like A3 and IoT when available

Offer technical leadership and training in production environments, emphasizing processing-structure-properties relations for current and new products and processes

Develop work instructions and standard operating procedures for production processes

Support validation engineers in the qualification and validation of equipment and processes

Initiate or support production trials for changes in raw materials, products, or line extensions

Assist in creating and training Device Master Records (DMRs) for Value Stream Managers

Support the lead plant in development projects, building product and process expertise

Act as the recipient for design transfers

Contribute to L4L transfers, including design, process, and commissioning, at receiving plants

Assist with task method development, changes, and optimization of auxiliary materials

Ensure adherence to standards and regulatory requirements

Implement corrective and preventive measures

Evaluate equipment, material, and process non-conformances at the expert stage (Stage 1)

Collaborate and provide detailed support for root cause analyses

Implement and monitor root cause analyses, as well as corrective and preventive actions, following SOPs for non-conformances

Assign tasks to action owners for technical root cause analysis and action implementation per SOP guidelines

Make usage decisions based on evaluations

Process assigned product complaints in alignment with SOPs

Coordinate with Value Stream Leaders to implement and monitor root cause analyses and corrective/preventive actions for complaints

Assign tasks to action owners for complaint-related root cause analyses and resolution

Serve as the primary contact for Value Stream Managers (VSM) and Value Stream Group Leaders (VSGL) for issues beyond their independent resolution

Organize and oversee resolutions for errors and problems

Document investigations and their results comprehensively

Collaborate with internal and external partners to address issues effectively

Actively resolve product-related issues, utilizing tools like A3 and IoT where applicable

Assign tasks to action owners for root cause analysis and corrective action implementation

Qualification

Ceramic EngineeringMetallurgical EngineeringMaterials ScienceChemical EngineeringProcess ImprovementRoot Cause AnalysisMicrosoft Office SuiteSAPTechnical LeadershipCommunication SkillsInterpersonal SkillsOrganizational SkillsTime ManagementAdaptabilityDocumentation Skills

Required

Master's degree, or bachelor's degree with equivalent training, in Ceramic Engineering, Metallurgical Engineering, Materials Science and Engineering, or Chemical Engineering

Minimum of 2-3 years of relevant professional experience

Strong understanding of the processing-structure-properties relationship as it pertains to Ivoclar products

Proven ability to provide technical leadership and deliver effective training

Capable of working independently with a hands-on, proactive approach

Exceptional communication and interpersonal skills, both verbal and written

Excellent organizational, prioritization, and time management skills

Competence in simplifying and addressing complex issues effectively

Strong documentation and reporting skills

Adaptability to frequent changes, delays, or unexpected challenges

Proficiency in Microsoft Office Suite and SAP

Demonstrated intercultural competence

Willingness and ability to travel domestically and internationally, up to 10%