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State Farm Agent · 3 days ago

Receptionist - State Farm Agent Team Member

Gainesville, GA

Full-time

Onsite

New Grad, Entry Level

$16/hr - $18/hr

State Farm Agent is seeking a Receptionist - State Farm Agent Team Member who will generate exceptional client experiences and support the growth of a successful insurance agency. The role involves resolving customer inquiries, coordinating with team members, and enhancing customer relationships.

Auto InsuranceFinanceFinancial ServicesHealth InsuranceInsuranceLife Insurance

Responsibilities

Establish and maintain customer relationships, and follow up with customers as needed

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification

Use a customer-focused, needs-based review process to educate customers about insurance options

Utilize exemplary communication to efficiently meet customer needs while promoting business growth

Qualification

Customer serviceBilingual Spanish speakerProactive problem-solvingCommunication skillsAppointment coordinationAdministrative tasks

Required

Dedicated to customer service

MUST BE A BILINGUAL SPANISH SPEAKER

Able to effectively relate to a customer, answer their questions, and anticipate their needs

Excellent communication skills to assist customers and coordinate with other agency team members

Proactive in problem-solving

Must be willing to become licensed in P&C

Handle high-traffic office and multiple phones

Coordinating and managing appointments for clients and staff

Answering/making phone calls, texts, and emails

Taking payments and resolving billing concerns

Assist with various administrative tasks such as preparing/filing/uploading documents, and client/prospect information data entry and updates

Following up with clients and staff regarding information requests and quote statuses

Engaging in customer relationship building, by reaching out for birthdays and major life events, as well as participate in the annual Christmas card program, and other community events throughout the year

Duties and expectations are not limited to those outlined in this list