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Wellstar Health System · 13 hours ago

Team Lead - Financial Assistance (E&E) - North Fulton

Roswell, GA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Wellstar Health System is dedicated to enhancing the health and well-being of every person they serve. The Financial Assistance Team Lead is responsible for leading daily operations, ensuring appropriate staffing, and assisting with problem-solving and customer service issues within the Financial Assistance Department.

FitnessHealth Care

Responsibilities

Facilitates a positive work environment and assists with the development and motivation of employees

Attends departmental, system-wide and/or interdepartmental meetings as needed

Leads by example, assisting in projects, working as a positive team member, and rounding and mentoring of staff for optimal performance

Works to meet WellStar goals related to Employee Engagement

Responsible for quality and performance monitoring and reporting

Compiles and distributes data from management reports in a timely and accurate manner

Works with Supervisor to analyze data to make changes as appropriate

Takes initiative to appropriately investigate and resolve department issues as they arise

Understands and enforces policies and procedures for assigned areas

Assists with investigating account issues, such as tracking and trending problems, and implementing changes and education as appropriate

Assists with meeting all quality goals

Monitors, ensures maintenance and resolves of accounts, DNB, claim, patient, and other related Workqueues that impact the Revenue Cycle

Ensures quality and drives resolution of initiatives which impact the overall health of the Revenue Cycle

Participates and represents the department and hospital committees and special projects and assumes accountability as appropriate

Participates in meeting the goals and objectives of the department

Collaborates with Revenue Cycle leadership to develop and implement goals, objectives and Action Plans for the department

Responsible for the ongoing management of daily operational functions of the department

Orders supplies for assigned areas in accordance to approved budgets

Exercises cost effectiveness to reduce budgeted expenses

Understands and ensures adherence to financial policies and programs

Works with management to meet all financial related goals

Participates in customer service teams

Resolves patient, physician, interdepartmental and other customer issues in a timely and appropriate manner

Demonstrates ability to tactfully handle difficult situations through an approach that reflects consistency

Maintains positive relationships with other department personnel

Pursues excellence in all areas related to customer service, including service recovery

Maintains orderly and clean work environment, commensurate with the public expectations of a healthcare organization

Informs Management of non-compliance with WellStar/department dress code

Assures department has appropriate equipment and supplies to perform job duties

Qualification

Healthcare Revenue CycleEffective communicationProblem solvingLeadershipAttention to detailCritical thinkingCustomer serviceSelf-directedPositive attitudeTeam collaboration