Experian · 4 hours ago
Program and Operations Director - Remote
United States
Full-time
Remote
Lead/Staff, Director/Executive
5+ years expExperian is a global data and technology company, powering opportunities for people and businesses around the world. They are seeking a Program and Operations Director to lead renewal programs, optimize processes, and drive innovation within the North America Financial Services and Data Renewals Team.
AnalyticsBig DataCyber SecurityFinTechFraud DetectionInformation Services
Responsibilities
Oversee large-scale FSD renewal opportunities, ensuring seamless execution
Plan, organize and manage renewal processes across multiple projects
Coordinate daily activities with cross-functional stakeholders; provide clear task assignments and guidance
Manage program-level deliverables and interdependencies across organizational boundaries
Build trust and resolve communication challenges with stakeholders at all levels
Create and measure value stream key performance indicators (KPIs)
Develop executive-level presentations highlighting trends, risks, and opportunities
Identify constraints and facilitate quick improvements
Facilitate development of standard operating procedures for activities to standardize processes
Design and implement process artifacts, templates, and best practices
Lead process improvement projects to enhance efficiency and scalability, using Experian's AI capabilities to improve renewal outcomes
Establish transparent feedback mechanism for continuous improvement
Understand organizational dynamics and their impact on FSD clients to lead meaningful change
Qualification
Required
BA/BS degree (or equivalent), 5–10 years of relevant experience
PMP certification, experience of methodologies and tools
Lead without formal authority, inspire teams, and remove roadblocks
Strong negotiation and conflict management
Experienced in driving continuous improvement and managing organizational change
Familiarity with financial services
Experience with building structure to scale GenAI responsibly and sustainably
Benefits
Great compensation package and bonus plan.
Core benefits including medical, dental, vision, and matching 401K.
Flexible work environment, ability to work remote, hybrid or in-office.
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.
Company
Experian
Experian is a data analytics and consumer credit reporting company.
10001+ employees
H1B Sponsorship
Experian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (18)
2023 (9)
2022 (16)
2021 (19)
2020 (23)
Funding
Current Stage
Public CompanyTotal Funding
$1.31MKey Investors
Fair4All Finance
2025-11-25Grant· $1.31M
2006-10-11IPO
Leadership Team
Brian Cassin
Chief Executive Officer
Chris Fletcher
CPO / SVP Cloud & Decisioning Software
Recent News
2026-01-09
2026-01-08
Company data provided by crunchbase