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PayBright · 4 days ago

Business Systems Manager (Zoho)

Raleigh, North Carolina, United States

Full-time

Hybrid

Mid Level

$70/hr - $70/hr

4+ years exp

PayBright is a leading provider of end-to-end payment solutions, and they are seeking a Business Systems Manager to serve as the strategic owner of their Zoho ecosystem. This role focuses on building automations, streamlining workflows, and turning data into actionable insights to maximize the efficiency of business applications and drive digital transformation across the company.

E-CommerceFinancial ServicesGift CardMobile PaymentsPoint of Sale

Responsibilities

Act as the primary system owner and final decision-maker for the Zoho One environment

Define and maintain Zoho as the source of truth and system of record for agents, merchants, and operational workflows

Own the intake, prioritization, and roadmap planning for all business system changes and enhancements

Lead cross-functional working sessions to map workflows, improve system design, and bridge the gap between business needs and technical implementation

Design, build, and maintain automations that eliminate manual tasks for Sales and Support teams

Support the design of internal- and external-facing Zoho-based tools, with a focus on usability, permissions, and scalability

Resolve data conflicts across various tools to ensure reporting accuracy and maintain high standards for data hygiene

Develop and manage custom dashboards to provide leadership with real-time visibility into performance

Balance immediate 'quick-fix' requests with the long-term health and scalability of the platform

Create resources and lead training sessions to ensure the team is utilizing our systems to their full potential

Facilitate the technical side of employee onboarding, including the provisioning of Zoho and RingCentral accounts

Manage laptop setups and maintain a basic inventory of company hardware assets

Act as the internal liaison for basic access requests and coordinate with external vendors for complex infrastructure or security needs

Qualification

Zoho One administrationWorkflow designAutomation developmentData analysisAPI integrationCommunication skillsProblem-solving skillsOrganizational skills