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Berkshire Hathaway GUARD Insurance Companies · 5 hours ago

Senior Claims Business Process Engineer

US-IL-Rosemont

Full-time

Hybrid

Senior Level

$150K/yr - $200K/yr

5+ years exp

Berkshire Hathaway GUARD Insurance Companies is a leading provider of Property & Casualty insurance products and services. The Senior Claims Business Process Engineer will drive strategy and transformation across the Claims organization, leading cross-functional process improvement initiatives to enhance operational efficiency and customer experience.

Commercial InsuranceFinancial ServicesInsuranceLife Insurance

H1B Sponsor Likely

Responsibilities

Own a multi‑initiative portfolio of process improvement, automation, and operational redesign efforts across the Claims lifecycle

Prioritize initiatives based on enterprise impact, resource needs, risk, and alignment with Claims strategy

Facilitate executive‑level discussions and provide recommendations grounded in data, operational insights, and industry best practices

Develop long-term process roadmaps that support scaling, digital transformation, and modernization of the Claims ecosystem

Engage, influence, and challenge senior leaders (VP/SVP/CXO-level) to drive alignment on vision, requirements, and process decisions

Translate strategic goals into actionable operational solutions that integrate business, technology, and customer perspectives

Lead cross‑functional governance forums, steering committees, and executive readouts

Build strong relationships across Claims, Underwriting, Technology, Finance, Legal, and Compliance to ensure seamless end‑to‑end processes

Lead complex current‑state assessments of the claims value stream, identifying structural issues, friction points, and opportunities for digitization

Design future‑state workflows that reduce manual work, improve adjuster productivity, strengthen controls, and optimize severity outcomes

Apply Six Sigma, Lean, and continuous improvement methodologies to elevate organizational process discipline

Establish enterprise-level process standardization frameworks and operating models

Use operational and financial data to diagnose performance issues (cycle time, leakage, expense, workload, loss ratio impact)

Establish and promote adoption of KPI frameworks, dashboards, and reporting structures to monitor portfolio performance

Quantify cost-benefit impacts of proposed solutions and communicate them to senior leadership

Partner closely with Data & Analytics & Actuarial teams on predictive analytics, AI/ML model implementation, and decision-support tools

Serve as a strategic business partner for Claims platform enhancements, workflow tools, and automation capabilities

Lead development of business requirements for enterprise technology initiatives and ensure alignment with future-state claims processes

Identify and champion opportunities for automation (RPA, workflow platforms, AI-driven triage, straight-through processing)

Drive readiness planning, UAT oversight, operational rollout, and change adoption for major technology investments

Oversee change management strategies to ensure sustainable adoption of new processes, tools, and governance

Develop executive communications, training plans, and process documentation for enterprise initiatives

Monitor post-implementation outcomes and iterate on solutions based on performance results and stakeholder feedback

Qualification

Process engineeringP&C insurance experienceProcess improvement frameworksAnalytical capabilityChange managementExecutive storytellingAgile deliveryDigital claims capabilitiesExceptional communicationFacilitation skills

Required

Bachelor's degree in Business, Operations, Engineering, Data & Analytics, or related field

5–8+ years of experience in process engineering, operations strategy, or business analysis — with significant experience in P&C Claims

Proven track record managing large, cross-functional portfolios and influencing senior leadership

Expertise in process improvement frameworks (Lean, Six Sigma, continuous improvement). Black Belt or similar credential preferred

Strong analytical capability, with experience using operational, financial, and customer experience data to inform decisions

Demonstrated ability to lead enterprise-scale transformation projects, technology modernization, and workflow redesign

Exceptional communication, facilitation, and executive storytelling skills

Preferred

Experience with Core P&C Insurance platforms

Familiarity with digital claims capabilities such as FNOL automation, AI triage, image analytics, and digital self-service

Understanding of compliance, regulatory requirements, and risk controls in P&C Claims

Experience working within Agile delivery and product management environments

Benefits

Competitive compensation

Healthcare benefits package that begins on first day of employment

401K retirement plan with company match

Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays

Up to 6 weeks of parental and bonding leave

Hybrid work schedule (3 days in the office, 2 days from home)

Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)

Tuition reimbursement after 6 months of employment

Numerous opportunities for continued training and career advancement

And much more!

Company

Berkshire Hathaway GUARD Insurance Companies

Berkshire Hathaway GUARD Insurance Companies offers property, casualty and commercial insurance solutions.

Founded in 1983

Wilkes Barre, Pennsylvania, USA

1001-5000 employees

https://www.guard.com

H1B Sponsorship

Berkshire Hathaway GUARD Insurance Companies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6)

2024 (1)

2021 (2)