PayPal · 5 hours ago
Sr Site Reliability Engineer
Scottsdale, Arizona, United States of America
Full-time
Hybrid
Senior Level
$112K/yr - $166K/yr
5+ years expPayPal has been revolutionizing commerce globally for more than 25 years. They are seeking a Sr Site Reliability Engineer to lead and manage the response to complex incidents, ensuring system performance and reliability while driving continuous improvement initiatives. The role involves directing teams during incidents and enhancing operational efficiencies through advanced automation frameworks.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Take ownership of system performance monitoring, identify inefficiencies, and lead initiatives to improve the overall availability and reliability of digital platforms and applications
Lead and manage the response to complex, high-priority incidents, ensuring prompt resolution and a thorough root cause analysis to prevent future occurrences
Design and implement advanced automation frameworks to improve operational efficiency, streamline processes, and reduce human error
Lead reliability-focused initiatives, ensuring systems are highly available, resilient, and scalable, and promote best practices across engineering teams
Enhance the monitoring infrastructure by identifying key metrics, optimizing alerting, and improving system observability to ensure the reliability of large-scale systems
Forecast resource requirements and lead capacity planning activities to ensure systems can scale effectively to meet growing user demand
Ensure robust disaster recovery strategies are in place and conduct regular testing to ensure systems can recover quickly from failures
Partner with engineering and product teams to identify opportunities for improving system architecture, focusing on scalability, reliability, and fault tolerance
Provide mentorship and technical guidance to junior site reliability engineers, fostering skill development and knowledge sharing
Drive continuous improvement across operational workflows, identifying areas for optimization, cost reduction, and performance enhancement
Proactively identify and address vulnerabilities in cloud (AWS, GCP, Azure) and on-premises infrastructure
Review Infrastructure as Code changes for reliability risks as part of change approval process
Identify architectural anti-patterns in Kubernetes deployments and cloud migrations
Conduct regular disaster recovery drills and readiness tests before major events (Thanksgiving, Cyber 5, peak shopping seasons)
Participate in situation room activities for new product rollouts
Drive site resilience projects to enhance system reliability and uptime
Serve as incident commander with final decision authority -- directing engineering teams, authorizing rollbacks, and commanding regional failovers
Direct application and infrastructure teams during incidents by making work assignments and prioritizing troubleshooting paths
Rapidly assess incidents by reading Infrastructure as Code (Terraform, CloudFormation), Kubernetes manifests, and CI/CD configurations
Give final authorization for critical actions including production rollbacks, regional failovers, and emergency changes
Interface with executive leadership during critical incidents and post-mortems to provide technical guidance and impact assessments
Identify when incidents stem from teams deviating from established cloud-native patterns
Command cross-functional teams during high-severity incidents affecting PayPal core and brand platforms (Venmo, Xoom, Zettle, Braintree)
Lead blameless postmortem sessions and contribute to Root Cause Analysis (RCA) processes
Drive continuous improvement initiatives based on incident learnings
Serve as the primary technical escalation point during critical incidents
Accelerate incident response times through standardized playbooks and automated workflows
Coordinate cross-functional teams during high-severity incidents affecting PayPal core and brand platforms (Venmo, Xoom, Zettle, Braintree)
Lead blameless postmortem sessions and contribute to Root Cause Analysis (RCA) processes
Drive continuous improvement initiatives based on incident learnings
Manage multiple concurrent incidents during peak periods with efficiency and precision
Serve as final approver for emergency changes and provide expert guidance on all production changes
Act as advisor and technical authority during change approval processes, identifying potential reliability risks
Provide training and guidance to engineering teams on change management best practices
Maintain change audit documentation and compliance requirements
Review and approve changes to production systems, ensuring comprehensive risk assessment
Automate change validation and rollback procedures to minimize service disruptions
Streamline change management processes to reduce manual errors and bottlenecks
Provide training and guidance to engineering teams on change management best practices
Maintain change audit documentation and compliance requirements
Leverage deep expertise in cloud platforms (AWS, GCP, Azure) to drive incident resolution
Support Braintree and Venmo cloud infrastructure operations
Guide teams toward solutions by providing architectural direction during incidents
Stay current with emerging cloud technologies and best practices
Mentor team members on cloud technologies and incident management techniques
Implement automation, dashboards, and tooling to enhance the team's incident response capabilities
Build runbooks and playbooks for cloud-native incident scenarios
Develop internal tools and scripts to improve TDO operational efficiency
Drive projects that advance the Command Center's operational capabilities
Qualification
Required
3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
Significant hands-on experience with at least one major cloud provider (AWS or GCP required; multi-cloud experience preferred)
Strong proficiency with Infrastructure as Code tools (Terraform, CloudFormation, Pulumi, or equivalent) including ability to read, review, and troubleshoot IaC configurations during incidents
Significant hands-on experience with Kubernetes and CNCF ecosystem tools, including troubleshooting K8s deployments, manifests, and cluster issues
Ability to quickly read and review code across multiple languages (Python, Go, Bash) and configuration formats (YAML, HCL, JSON) essential for effective incident troubleshooting
Proven experience managing critical incidents in Infrastructure-as-Code driven environments, including troubleshooting IaC state issues, GitOps failures, and cloud-native deployment problems
Professional-level certification in at least one major cloud platform (AWS Solutions Architect Professional, Google Cloud Professional Cloud Architect, or equivalent)
Experience with monitoring and observability tools (Splunk, Datadog, Prometheus, Grafana)
Strong knowledge of networking, load balancing, CDN technologies, and DNS management
Proficiency in scripting for operational automation (Python, Bash, PowerShell)
5+ years of experience in site reliability engineering, infrastructure operations, or similar technical operations roles
Strong expertise in cloud platforms (AWS, GCP, and/or Azure)
Proficiency in infrastructure automation tools (Terraform, Ansible, CloudFormation, etc.)
Deep understanding of distributed systems, microservices architecture, and containerization (Docker, Kubernetes)
Strong knowledge of networking, load balancing, CDN technologies, and DNS management
Proficiency in scripting languages (Python, Bash, PowerShell, etc.)
Exceptional communication skills with ability to articulate complex technical issues to both technical and non-technical stakeholders
Executive presence and ability to effectively communicate with senior leadership during high-pressure incidents and post-mortems
Strong analytical and problem-solving abilities with a systematic approach to troubleshooting
Ability to remain calm under pressure and make critical decisions during incidents
Excellent collaboration skills with experience working across global, cross-functional teams
Strong documentation skills and attention to detail
Preferred
Experience with multiple cloud providers (AWS + GCP + Azure)
Broader toolset expertise across multiple IaC tools, CI/CD platforms, or GitOps solutions
Experience with payment processing systems or fintech platforms
ITIL Foundation or higher certification
Background in security operations or compliance (PCI-DSS, SOC 2, etc.)
Experience mentoring or leading technical teams
Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
Certifications in cloud platforms (AWS Solutions Architect, Google Cloud Professional, Azure Administrator, etc.)
Experience with infrastructure as code and GitOps practices
Benefits
Medical, dental, vision, life and disability insurance
Parental and family leave
401(k) savings plan
Paid time off
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
PayPal UK CEO
chaloem khompitoon
President & CEO
Recent News
2026-01-14
2026-01-13
The Real Deal
2026-01-13
Company data provided by crunchbase