ORNL Federal Credit Union ยท 1 month ago
Call Center Services Agent I - Bilingual/Spanish Speaking Required
Oak Ridge, Tennessee, United States
Full-time
Onsite
Entry Level
1+ years expORNL Federal Credit Union is seeking a Bilingual Call Center Services Agent to assist members and potential members with their telephone requests. The role involves providing accurate and courteous phone service, answering questions about products and services, and ensuring compliance with member confidentiality.
Customer ServiceFinancial ServicesNon Profit
Responsibilities
Assists members and potential members with inquiries by providing accurate, courteous, timely and professional phone service
Answers questions about products and services and processes member transactions with zero errors
Directs calls to the appropriate area. Directs escalated issues to the next level of authority
Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results
Maintains security and compliance for member confidentiality
Interacts with others in a team oriented environment and consistently meets performance expectations
Qualification
Required
One or more years of customer service related experience required
Bilingual/Spanish speaking is required
A high school diploma or GED
Must possess excellent written and verbal communication skills
Must possess mathematical ability to perform basic math skills
Must be detail oriented with strong organizational skills
Must be able to work well with others
Must have the ability to multi-task
Preferred
One or more years of experience in a call center environment preferred
Company
ORNL Federal Credit Union
ORNL Federal Credit Union is a not-for-profit financial cooperative that provides financial services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Colin Anderson
President & CEO
Jenny Vipperman, CMB
President & CEO
Recent News
2025-11-04
2025-11-04
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