L.A. Care Health Plan · 12 hours ago
Customer Engagement and Experience Project Manager II
Los Angeles, CA
Full-time
Onsite
Mid Level
$77K/yr - $124K/yr
3+ years expL.A. Care Health Plan is the nation’s largest publicly operated health plan, established to provide health coverage to low-income residents of Los Angeles County. The Customer Engagement and Experience Project Manager II will manage and execute strategies based on stakeholder needs and regulatory requirements, overseeing outreach and engagement projects aligned with organizational goals.
FitnessGovernmentHealth Care
Responsibilities
Partners, supports and collaborates with key stakeholders in scoping, implementing, evaluating and managing portfolio of assigned projects
Oversees the development and strategic implementation of multimodal member communications programs for all Line of Business (LOBs), including product/service-specific campaigns across multiple distribution channels
Collaborates with and leads cross-functional project teams to address project requirements, including developing/tracking deliverables and maintaining regular ongoing communication with project stakeholders; develop and maintain Desk Level Procedures/Policies and Procedures
Maintain knowledge of product line contracts, regulations, requirements, and obligations and ensure responsible business units are compliant with requirements
Identifies, recommends and applies business solutions derived from research and analysis findings for all assigned CE&E projects/programs
Documents project/program and business workflows and processes, project plans and meeting minutes with input from key stakeholders and project team members
Lead process evaluation and improvement activities and analysis and research activities in areas such as customer satisfaction and best practices
Performs other duties as assigned
Qualification
Required
Bachelor's Degree in Business Administration or Healthcare Administration
At least 3 years of experience in project management with the demonstrated experience on the following list of stated knowledge, experience and/ or skills
Strong interpersonal, written and verbal communication skills, and work collaboratively and independently within the established guidelines, policies, and procedures
Detailed oriented and excellent organizational skills
Proficiency in Microsoft Office applications and Visio
Facilitation of discussions regarding member communication processes
Preferred
Previous experience in project/program management with health plan or provider services/operations and knowledge of Medicaid managed care
Project Management Professional (PMP)
Benefits
Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)
Company
L.A. Care Health Plan
L.A. Care’s mission is to provide access to quality health care for L.A.
1001-5000 employees
H1B Sponsorship
L.A. Care Health Plan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Melanie Rainer
Chief Strategy and Transformation Officer
Recent News
MarketScreener
2025-08-27
2025-08-04
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