Superior Plus Propane · 1 week ago
Commercial Retention Manager
United States
Full-time
Remote
Mid, Senior Level
$95K/yr - $100K/yr
3+ years expSuperior Plus Propane is focused on managing customer retention within their Commercial client base, and they are seeking a Commercial Retention Manager to lead a team of retention specialists. The role involves developing strategies to reduce customer churn and enhance customer loyalty through effective team management and data-driven decision-making.
EnergyOil and GasRenewable Energy
No H1B
Responsibilities
Lead, mentor, and manage a team of commercial retention specialists
Foster a collaborative and high-performance team environment focused on customer retention and satisfaction
Develop and implement training programs to enhance team skills and knowledge
Create and oversee processes and metrics related to commercial customer retention, loyalty, and churn
Develop and execute strategic plans to reduce overall commercial attrition
Implement initiatives to enhance customer loyalty and satisfaction
Manage contract renewals and pricing for existing, assigned, commercial customers
Oversee inbound and outbound account management and customer support activities
Ensure timely and effective resolution of customer issues and inquiries
Analyze customer accounts and buying behavior to identify trends and opportunities for improvement
Develop and present regular reports on retention metrics and performance
Utilize data to make informed decisions and drive continuous improvement in retention efforts
Work closely with operations, service/delivery, and marketing to ensure alignment and support for retention initiatives
Provide feedback on solutions and improvements based on customer input
Continuously evaluate and improve retention processes and workflows
Implement best practices and innovative solutions to enhance efficiency and effectiveness
Qualification
Required
Post secondary education in Business Administration, Commerce, Economics or Finance
Three to five years of sales leadership experience
Proficiency in CRM systems, including Salesforce, and experience with data analysis & reporting, customer segmentation & targeting, and retention strategy development
Expertise in client conversation, cross-functional team collaboration, negotiation and influence, dynamic presentations, and professional written communication across reports, emails, and messaging platforms
Strong problem-solving, strategic thinking, and proactive innovation across short-term and long-term challenges
Collaborative mindset with sound judgment, customer focus, and regulatory awareness
Data-driven decision-making with an eye for operational efficiency and continuous improvement
Valid driver's license and access to a vehicle
Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening
Benefits
Competitive Compensation
Flexibility
Employee Assistance Programs
Opportunity
Safety Focused
Company
Superior Plus Propane
Superior Plus Propane is an oil & energy company that offers portable energy products and services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amanda Sapier, SHRM-CP
Human Resources Business Partner
Ellie Guy
Human Resources Business Partner
Recent News
Canadian News Wire
2023-04-26
2022-04-08
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