Ten4 · 23 hours ago
Wireless Device Account Manager
United States
Full-time
Remote
Entry Level
$21.64/hr - $21.64/hr
1+ years expTen4 is a company focused on business communications, particularly in the wireless sector. They are seeking a Wireless Device Account Manager to review wireless invoices, provide cost-saving recommendations, and develop long-term relationships with clients in a remote setting.
Business Information SystemsCommunitiesTelecommunications
No H1B
Responsibilities
Download monthly wireless bills utilizing AT&T, Verizon, T-Mobile or other carrier portals
Convert invoices into Excel templates using internal propriety software tool
Prepare client audits and control reports by collecting, analyzing and summarizing the patterns and trends based on the compiled information
Complete all monthly client audits by specific due date, preferably three (3) days prior
Email monthly review audits to all clients by specific due date
Identify and provide continuous monthly cost savings solutions to meet the client’s expectations and exceed them
Identify opportunities for cost savings and customer service quality improvement
Communicate in a timely manner to specific projects, tickets, and deliverables in accordance with internal SLA
Resolve any issues that may arise and track all client specific processes
Assist in the collection and documentation of client’s requirements and maintain the knowledge base to current standards
Collaborate with various internal departments to ensure that all client requests, reports and tickets are fulfilled quickly and accurately
Work closely with the help desk support specialists assigned to client accounts to identify any issues occurring or potential customer service enhancements
Have at least 1 meeting weekly with help desk specialist(s) assigned to your account to review open tickets and issues
Always accurately represent OpDecision and services in a professional manner
Be the primary escalation point for issues for the help desk for your assigned customers
Perform other duties as assigned
Qualification
Required
Bachelor's degree preferred
One to three years of professional experience in roles with wireless carriers such as T-Mobile, AT&T or Verizon preferred
Accountable, proactive and highly organized, with proven ability to juggle multiple accounts and tasks while maintaining sharp attention to detail
Strong negotiation skills with ability to follow through on client contracts
Capacity to work with limited supervision in the rapidly changing and fast-paced wireless industry
Excellent communication skills both written and verbal along with strong interpersonal skills
Customer-centric, consultative and a passion for excellence in sales and service
Demonstrated ability to create and maintain a positive impression of OpDecision
Strong customer service skills for dealing with different types of end users
Critical thinking and problem-solving skills required
Advanced proficiency with Microsoft Office
Demonstrated ability to work independently and interact in a collaborative manner with other team members
Must be authorized to work in the United States for any employer
Must be able to read, write and speak English proficiently
Benefits
4 weeks of PTO to start
8 paid company holidays
An extra day of PTO for your birthday
Great benefits package
Company
Ten4
Ten4 has been focused on business communications, specializing in designing & servicing the systems that you need to run your business.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brooke Frank
Founder & CEO at Ten4
Company data provided by crunchbase