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Dunlap Bennett & Ludwig · 4 hours ago

Client Services Associate

Leesburg, VA

Full-time

Onsite

Entry, Mid Level

1+ years exp

Dunlap Bennett & Ludwig is a successful, fast-growing, veteran-owned law firm seeking a Client Services Associate to join their legal team. This role serves as a vital connection between clients and attorneys, focusing on delivering exceptional client experiences in a fast-paced environment.

ConsultingLegalReal Estate

Responsibilities

Serve as the primary point of contact for existing and prospective clients, building sustainable relationships through responsive and professional communication

Handle high-volume inbound and outbound calls, actively listen to client needs and provide helpful solutions to their concerns

Act as liaison between clients and attorneys, ensuring seamless communication and service

Answer phones professionally, direct callers to appropriate personnel and attorneys

Meet personal and Client Service team targets and call handling quotas

Perform other administrative tasks as assigned

Qualification

Client communicationOffice 365Attention to detailOrganizational skillsMultitaskingInterpersonal skillsTime managementProblem-solvingWritten communicationVerbal communication

Required

Minimum of 1 to 2 years preferred experience answering and taking phone calls

Strong written and verbal communication skills

Exceptional attention to detail and accuracy

Superior organizational and multitasking abilities with time management

Capacity to work independently, prioritize effectively, and meet deadlines

Positive, professional attitude and strong interpersonal skills

Must have working knowledge of Office 365, Microsoft Outlook and Teams

Benefits

Comprehensive benefits package (medical, dental, vision, life, STD, LTD)

401(K) plus matching

Generous paid time off, including your birthday

Work-Life Balance: No Nights or Weekends!

Company

Dunlap Bennett & Ludwig

Dunlap Bennett & Ludwig is a veteran-owned global law firm with outcome-focused attorneys advising and representing clients in intellectual property, government contracts, regulatory, and business transactions and disputes, with more than 70 lawyers in six states and two countries.

Founded in 2001

Vienna, Virginia, USA

51-200 employees